Something went wrong - xbox live gold - $35.99 promotion

Hey, mossman! I'm incredibly sorry to see any issues purchasing the Gold promotion!

We don't handle any billing issues here on our forums, however I've sent up your information to the appropriate team that should be reaching out to you over the next couple days. Please feel encouraged to keep us updated here! Thanks for being patient with
us while we work on sorting your situation out.

Something went wrong when redeeming live gold code

Bought 1 year gold live with Xbox One, titanfall edition. Titanfall activated without any problems, but can't activate Gold Live already for 5 days. Always - something went wrong

i went to through the xbox live dash button with the promotion on it. i clicked on that and then upgraded to xbox live gold.

Hello, Gabriel. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Are you able to sign in on Microsoft and Xbox website with your account? Does this error happens only on Xbox app and Microsoft store? If so, please try the steps below:

- Go to Start > Settings > Apps > Apps & features > Microsoft Store > Advanced Options > Reset.

- Go to Start > Settings > Apps > Apps & features > Xbox App > Advanced Options > Reset.

- Go to Start > Settings > Gaming > Xbox Networking > Fix it.

- Click on Start > Credential Manager > Windows Credentials. Search for Xbl|DeviceKey, click on it and then Remove.

- Delete Accounts and Cache folders at:

C:\Users\Username\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker

- Also delete Microsoft Store local cache files at:

C:\Users\Username\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe

Restart you computer. Change your account password on Microsoft or Xbox website and try to sign in to the desktop apps again.