Something went wrong - This is the messages my son is geeting

WiltedMarlin79 · Jan 9, 2017

my son has been trying to played later and any game he try out is getting the same message

Please need help

can anybody tells me what to do

thanks so much

:)

eggmanjames · Jan 9, 2017

Something went wrong error message

Excact same thing dude, i updated store and now this keeps coming up.

speedman64 · Jan 9, 2017

Something went wrong error message

I purchased a Xbox Live card and when I went to enter in the code I get a message saying something went wrong. I tried to use the error code search but it didn't come up.

XBOS-3013

40adfdc0-3546-4c81-bcf7-520cbc1b0b01

2017/10/01 2:55:58u7c

Miss Ghidorah · Jan 10, 2017

Hi there!

Sorry to hear that your son is having issues. Let's have you check out this troubleshooting article for the

"Something went wrong" error message if you haven't already.

Please let us know if you're still experiencing problems!

Miss Ghidorah

Hi there!

Sorry to hear that your son is having issues. Let's have you check out this troubleshooting article for the

"Something went wrong" error message if you haven't already.

Please let us know if you're still experiencing problems!

Tomesso

Hi there,

Sorry to hear you are having this problem. Thanks for using the Xbox forums.

Which console are you using?
How are you connected to the internet? Wifi or Ethernet?
Have you tested your network first to check if your console is connected to the internet?
Have you tried restarting your console?

If you can confirm these first, we can have a better understanding of what is going on.

{Parity}

Please provide more information about the issue. That is not much to go on.

You can try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and
restart the console.

StevenSF3

It may help us to troubleshoot if you give us a little more information. If it’s a game or app that is not working try and close it and wait a minute or two before re opening the game/app. If you still get this message i would try a Power Cycle on your Xbox
One, if that’s what you’re using. Just hold the power button on the console for 10 seconds, then unplug the power cable for another 10 seconds. Once done plug in and power on. Hope this helps! Please let us know if not or you have any more questions. We are
always happy to help!

Or if you prefer you can refer to the support page here :

https://support.xbox.com/en-US/xbox-one/console/power-cycle-console

VespaMFK

the same to you,i tried to contact with xbox support but they werent online

Something went wrong - This is the messages my son is geeting