Something went wrong error. on prepaid xbox live code

Hi there,

Remeeming errors are usually caused by issues on the account itself. Be sure to check your billing information at http://billing.microsoft.com and after that try redeeming the code on both xbox console and via xbox.com/redeemcode

If it is still not working properly please use http://support.xbox.com/error-code-lookup to search for any steps regarding the errorcode you are receiving.

If nothing is found then specify the full actual error message (and errorcode) you are receiving when trying to redeem the prepaid code they can help to determine a possible cause.

**** gamesdeal.com takin a piss with me $49. WTF can't i redeem this you coonts?

I'm having the same problem. Disappointing to me that Microsoft repays us our $60+ spent in this fashion

Hi there Hamzaben,

Thanks for reaching out. To help clarify the issue:

• Are you trying to redeem a token on your account?
• Do you receive an error code/message?

I recommend to try the following articles:

• How to redeem gift cards and codes
• Error “Something went wrong” occurs when redeeming a code on Xbox One or online
• Troubleshoot redeem gift card and code issues

If the issue persists,
contact Customer Support for further assistance.

Try this and let us know the results.

It says "This code isn't valid. Please enter a valid code." When I try it on the pc it does recognize it as being a "Xbox Live Prepaid Promo Rev Generating 1 Month Gold" and when I push the Confirm button: "Something went wrong" - 60ec3521-8295-4ae5-89f4-d5cbb01b1da6.