Something went wrong error message

speedman64 · Sep 30, 2017

I purchased a Xbox Live card and when I went to enter in the code I get a message saying something went wrong. I tried to use the error code search but it didn't come up.

XBOS-3013

40adfdc0-3546-4c81-bcf7-520cbc1b0b01

2017/10/01 2:55:58u7c

:)

XBF Chris J · Sep 30, 2017

"Something went wrong error"

Hey Sanjay,

Sorry to hear. You still have the options to take the console to a Microsoft store as stated above to see if they are able to perform the offline update for you. You can also check out your out of warranty options for repair here :

Device service and repair

SanjaySingh6 · Sep 30, 2017

"Something went wrong error"

Greetings friends,

So i tried to load up my xbox one elite (the 1st run not the xbox one s) and i got the "Something went wrong" error. In the trouble shooting menu, I tried to factory restart.

my xbox cycles power but ends up loading back to the trouble shooting menu.

i tired downloading the update to a usb stick that is in the correct format and plugged into the usb ports in the back. i started to the the system up to the trouble shooting menu and the "offline usb update" option is unavailable option.

i got it used from gamestop but if the extended warranty is over, what other options do i have? will i be worth my time to bring it to a Microsoft store?

VespaMFK · Sep 30, 2017

the same to you,i tried to contact with xbox support but they werent online

eggmanjames · Nov 1, 2018

Excact same thing dude, i updated store and now this keeps coming up.

VespaMFK

the same to you,i tried to contact with xbox support but they werent online

eggmanjames

Excact same thing dude, i updated store and now this keeps coming up.

Tomesso

Hi there,

Sorry to hear you are having this problem. Thanks for using the Xbox forums.

Which console are you using?
How are you connected to the internet? Wifi or Ethernet?
Have you tested your network first to check if your console is connected to the internet?
Have you tried restarting your console?

If you can confirm these first, we can have a better understanding of what is going on.

{Parity}

Please provide more information about the issue. That is not much to go on.

You can try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and
restart the console.

StevenSF3

It may help us to troubleshoot if you give us a little more information. If it’s a game or app that is not working try and close it and wait a minute or two before re opening the game/app. If you still get this message i would try a Power Cycle on your Xbox
One, if that’s what you’re using. Just hold the power button on the console for 10 seconds, then unplug the power cable for another 10 seconds. Once done plug in and power on. Hope this helps! Please let us know if not or you have any more questions. We are
always happy to help!

Or if you prefer you can refer to the support page here :

https://support.xbox.com/en-US/xbox-one/console/power-cycle-console

Something went wrong error message