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the4venger007 · Apr 11, 2017

my Xbox is not working right I factory reset it and try to do anything like sign in or test my connection it won't click on it I have tried everything and now I don't know what to do someone please help

:)

Gamingboy177 (Sam) · Apr 11, 2017

Something is wrong

Try these steps Go to Settings> Account> Delete accounts. Once done, reboot the console and add your account.

denis97g · Apr 11, 2017

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I think there is a temporary issue.

Misses Quinzel · Apr 12, 2017

Hey there, the4venger007!

Sorry to see any console issues! If you have done a
full factory reset on it, and it's still not working, then you will likely need to set up your console for a repair. You can do that via the
Device Support page, or phone/chat support through our
Contact Us page.

Please let me know if you have any other concerns! I'm happy to get you to the right place if needed.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Daft Badger

Trials only give you limited access to some xbox live features.

Some games will not let you play online with a trial,you would need a full gold subscription.

XBLRewards8

Hello FlashyDIRK,

As stated on the FAQ and survey confirmation, it can take up to 96 hours to process new activity. We see all these Credits pending on your MyRewards page. You can configure your current region via the button in the bottom left of the Rewards web site.

Janet_C

Hello!

I'm a Independent Advisor. I will be glad to help you.

The avatar store is working properly, there is no record of it failing. Remember that there are two types of avatars, the original avatar related to the Xbox 360 interface and the Xbox One avatar.

To purchase Xbox One avatar items you must use the "Xbox Avatar Editor" app, then go to the "Avatar Store" section.

If you have problems processing your payment please try these possible solutions in order to complete your purchase.

1. Remove the card you are trying to use and add it again.

2. Add another card

3. Try the purchase from a browser in incognito/private mode and clearing cookies and cache.

4. Try the purchase from another device, for example, you can use a mobile phone, PC or tablet.

3. If in your country other payment methods are offered in the Microsoft Store, for example Paypal, you can try to associate your card to Paypal and then make your purchase with Paypal.

Best regards.

Misses Quinzel

Hey there, the4venger007!

Sorry to see any console issues! If you have done a
full factory reset on it, and it's still not working, then you will likely need to set up your console for a repair. You can do that via the
Device Support page, or phone/chat support through our
Contact Us page.

Please let me know if you have any other concerns! I'm happy to get you to the right place if needed.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Mister Getafix

Hi there drewthewolf247!

Let's have you
remove your profile,
power cycle the console, and then sign back in to try once more.

if you still run into issues, follow all of the steps on the
Back Compat troubleshooter.

Post back and let us know how that goes!

Something is wrong