Something is wrong with my Xbox one

I turned on my Xbox one and it keeps saying that "Something went wrong" and i keep pressing close and it keeps giving me the message so I put in the error code which was "0x90010108" and it said that there was no article or help I can get I even went on
the website it told me to go to which was Xbox.com/errorhelp so I don't know what to do anymore

:)

 

Something is wrong with my XBOX ONE...

Hey there BigDog BigMoney.

Big apologies for the delay in response. If you purchase your Xbox One in 2015 unfortunately it would no longer be under warranty, but you can still register and set up a repair over on our
Service Page. The price for repair can vary but it may be a better option than purchasing a brand new Xbox One. Let us know if you have any questions on setting up a repair request, happy to
further help out.

 

Something is wrong with my XBOX ONE...

Hey there BigDog BigMoney.

It sounds like the issue is with the disc drive and while power cycling your Xbox One may work in the short term, your best option is get a repair for your Xbox One. When did you purchase it? You may still be under warranty.

 

Hey Mohamed2759,

Try the following solutions to see if you can get it to work:

1) PowerCycle

- Press and hold the white Xbox Button on the Console until it shuts off.

- Unplug the power brick from both sides for around 2 minutes.

- Replug and Restart your Console. Try again.

If the error continues try the next:

2) Reset

- If you can navigate through the Dash try to Reset the Console on there, as explained here: Reset Xbox One Console to Factory Defaults
, select the option to "Keep your Games and apps".

If you can reach that and selected the option and the Dashboard goes just back to the previous screen, turn off the Xbox by holding the Xbox Button until it shuts off, unplug it for 2 mins from Power. replug and restart. It should start the Reset after
that then.

- If you cant navigate the Dash and get to that point or the reset wont start in the way above do the following:

- Power off your console

- Unplug the power cord to ensure that the console is completely powered off.

- Wait 30 seconds, then plug the power cord back in.

- Press and hold the BIND button (Xbox One: located on the left side of the console, Xbox One S: located on the front below the power button) and the EJECT button (located on the front of the console), and then press the Xbox button on the console.

- Continue holding the BIND and EJECT buttons for 10-15 seconds. Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.

- The console should power up and take you directly to the Xbox Startup Troubleshooter.

- On the Troubleshooter select "Reset" and when asked select the option to "Keep your Games and Apps".

In both cases make sure you know your Email / Password combination of your Account before you do the Reset.

Let us know if that helped or if you need additional help.

- lg 2Bad4You