Something is off.

Discus and support Something is off. in XBoX Rewards & Social to solve the problem; it does not seem like I’m getting rewards points for my renewals or my purchase, at all. f63aca9d-eac2-4119-af4a-6264d09e4790 Discussion in 'XBoX Rewards & Social' started by Spartangod2580, Nov 10, 2017.

  1. Something is off.


    it does not seem like I’m getting rewards points for my renewals or my purchase, at all.

    :)
     
    Spartangod2580, Nov 10, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Somethings Off

    Hello IofTheBeazt,

    Normally, purchases that go towards offers do not also award payback. Since your purchases went towards the VIP Boost offer last month, they did not award payback. However, after hearing user feedback, we have decided to award payback for those purchases.
    These boosted payback Credits are now pending in your account.
     
    XBLRewards8, Nov 10, 2017
    #2
  3. IofTheBeazt
    IofTheBeazt Guest
    Somethings Off

    So I spent over $180 last month on digital games purchases, and I have a level 4 VIP ranking meaning I should get 8% back on my purchases which should put me around 14,000 points, but my account says I've only earned 1600. Why? Thank you.
     
    IofTheBeazt, Nov 10, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Something is off.

    Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

    As of July 1, 2014, there are no offers to receive credits for renewing gold.
     
    Smwutches, Nov 10, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello Spartangod2580,

    You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at
    https://rewards.xbox.com/mymissions/
    .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

    In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
    YOU! We've got your answer here.
    " (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
    as of July 2014.

    MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
    2016. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Something is off.

    Hello Spartangod2580,

    You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at
    https://rewards.xbox.com/mymissions/
    .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

    In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
    YOU! We've got your answer here.
    " (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
    as of July 2014.

    MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
    2016. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).
  7. Smwutches Win User

    Something is off.

    Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

    As of July 1, 2014, there are no offers to receive credits for renewing gold.
  8. XBLRewards8 Win User

    Somethings Off

    Hello IofTheBeazt,

    Normally, purchases that go towards offers do not also award payback. Since your purchases went towards the VIP Boost offer last month, they did not award payback. However, after hearing user feedback, we have decided to award payback for those purchases.
    These boosted payback Credits are now pending in your account.
  9. Malacath Win User

    Somethings Off - just a rant

    There is a second warzone playlist where destroying the core is the only way to win
  10. Smwutches Win User

    Someone bought something off my account

    You would need to contact support directly to see if they can do anything. However, everything on the marketplace does state that there are no refunds, so if it was a friend who made the purchase, there is no guarantee that you will get a refund. 1-800-4my-xbox
    if you're in the US/Canada or
    support.xbox.com/contact-us
Thema:

Something is off.

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