Something happened on our end

same thing here ms support hasn't been much help

Hi AhmedMostaaafa, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly clear the cache of the Microsoft Store App by following the steps below:

1. On your search bar type in "wsreset" or "wsreset.exe".

2. Right-click and then run as administrator.

3. Wait for a couple of minutes before the Microsoft Store App launch and once done restart your PC before trying to install the game again.

Sorry to hear it. That error message suggests an account or billing issue. Your best bet here would be to call phone support for more assistance. Please click this link to get the number for your region http://support.xbox.com/contact-us?isChatCallAvailable=false

The error code says invalid subscription. This suggests that the code is either not for your region or was not activated at the point of purchase. You would need to contact the seller for more assistance.

However, just to confirm what I've said I would recommend contacting phone support to make sure the card is actually invalid. You can click this link to get the number for your region http://support.xbox.com/contact-us?isChatCallAvailable=false

Hi AhmedMostaaafa,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread going forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Respectfully,

Lavenia