"something happened on our end"??

Ironclad1325 · Jun 26, 2018

This is ridiculously frustrating. I've tried everything and Xbox won't even let me renew my subscription!? I'm switching to PlayStation after this this is awful and I have wasted so many of the few minutes I have away from work trying to fix this! But no
matter what I try I can't subscribe!?

:)

unreserved180 · Jun 26, 2018

"something happened on our end"

same thing here ms support hasn't been much help

Mister Beep · Jun 26, 2018

"something happened on our end"

Hey there,

Would you both happen to have a specific error code that came with that message? Error codes will look similar to XBOS-0000 or 0x0000000. Once we have that info we can narrow down what the issue may be!

Smwutches · Jun 26, 2018

You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

steeledwand7664 · Nov 3, 2018

Are you trying to actually purchase a live subscription with a credit or debit card?

Are you trying to put in a 25 digit xbox live pre paid code that you bought at a retail store?

Did you have a subscription previously that all of a sudden just stopped?

unreserved180

same thing here ms support hasn't been much help

Francia J.

Hi AhmedMostaaafa, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly clear the cache of the Microsoft Store App by following the steps below:

1. On your search bar type in "wsreset" or "wsreset.exe".

2. Right-click and then run as administrator.

3. Wait for a couple of minutes before the Microsoft Store App launch and once done restart your PC before trying to install the game again.

onyxishere

Sorry to hear it. That error message suggests an account or billing issue. Your best bet here would be to call phone support for more assistance. Please click this link to get the number for your region http://support.xbox.com/contact-us?isChatCallAvailable=false

onyxishere

The error code says invalid subscription. This suggests that the code is either not for your region or was not activated at the point of purchase. You would need to contact the seller for more assistance.

However, just to confirm what I've said I would recommend contacting phone support to make sure the card is actually invalid. You can click this link to get the number for your region http://support.xbox.com/contact-us?isChatCallAvailable=false

Lavenia A.

Hi AhmedMostaaafa,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread going forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

Respectfully,

Lavenia

"something happened on our end"??