Something happened on our end

Jordan Frazier · Jul 4, 2017

Just bought a 1 month xbox live card from dollar general. Usually have no problems with cards like that. Unfortunately today of all days was the day it decided to not work. Put in the code both on my phone and through my xbox and both times it says "Try
that again" "something happened on our end" then in a row

XBOS-xboxinvalidsubscriptionstatus

3ISDVZLze4E6QUOCx.16.10

Then the date and time.

If anyone is having or has had simliar issues and possibly knows what's wrong please comment!

Looked around and found something about it not being the right region for the code? Idk. Thanks yall

:)

unreserved180 · Jul 4, 2017

"something happened on our end"

same thing here ms support hasn't been much help

Ironclad1325 · Jul 4, 2017

"something happened on our end"??

This is ridiculously frustrating. I've tried everything and Xbox won't even let me renew my subscription!? I'm switching to PlayStation after this this is awful and I have wasted so many of the few minutes I have away from work trying to fix this! But no
matter what I try I can't subscribe!?

onyxishere · Jul 4, 2017

The error code says invalid subscription. This suggests that the code is either not for your region or was not activated at the point of purchase. You would need to contact the seller for more assistance.

However, just to confirm what I've said I would recommend contacting phone support to make sure the card is actually invalid. You can click this link to get the number for your region Customer Support

unreserved180

same thing here ms support hasn't been much help

Francia J.

Hi AhmedMostaaafa, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly clear the cache of the Microsoft Store App by following the steps below:

1. On your search bar type in "wsreset" or "wsreset.exe".

2. Right-click and then run as administrator.

3. Wait for a couple of minutes before the Microsoft Store App launch and once done restart your PC before trying to install the game again.

onyxishere

Sorry to hear it. That error message suggests an account or billing issue. Your best bet here would be to call phone support for more assistance. Please click this link to get the number for your region http://support.xbox.com/contact-us?isChatCallAvailable=false

onyxishere

The error code says invalid subscription. This suggests that the code is either not for your region or was not activated at the point of purchase. You would need to contact the seller for more assistance.

However, just to confirm what I've said I would recommend contacting phone support to make sure the card is actually invalid. You can click this link to get the number for your region http://support.xbox.com/contact-us?isChatCallAvailable=false

Lavenia A.

Hi AhmedMostaaafa,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread going forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

Respectfully,

Lavenia

Something happened on our end