Something doesn't seem right?

Hello

My total reward credit minus pending ones are not converted so there a still lost credit not checked. So 23,000 minus 4,000 pending will be 19,000 but that was never converted completely, so i want 5,000 reward credits to fill the gap. Also the whole Give5
thing was a mess and i didn't do well so i ask for credits that same of value of what the program/VIP offers which was suppose to be 50,00 credits that why i ask that, can you add it would be great.

:)

 

Star ranking doesn't seem right

Hello First 1 In,

From our FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons,
themes and avatar items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

Since the bulk of your purchasing in the month of December, including most of the purchases on the date you specify, were pre-orders or game consumables, they were not eligible for MyVIP.

 

Star ranking doesn't seem right

I noticed toward the end of last year that I was approximately $100 away from reaching rank 3. I made $120 in purchases on December 28 (through the Xbox digital store). I'm still seeing that I dropped to a 2 star ranking…what gives? Any help appreciated.

 

There are still many reward credit not converted for. So you made a mistake rewards8. I request 50,000 reward credit to make up for those credits not converted and for VIP errors.

 

Hello SargentDynamit8,

The 19,000 Credits, as mentioned in your previous posts, have already been deposited, and are currently pending in your Microsoft Account. You have already spent 6.75 GBP on THE FANCY PANTS ADVENTURES on July 23rd, and 4.65 GBP remain in your Microsoft Account.
Keep in mind that promotional Credits expire after one year.

We're sorry to hear about your frustrations with the program. We'll take your sentiment and feedback and provide it to the appropriate team.