SOMEONE WAS IN MY ACCOUNT

ZeroCorn2936877 · Oct 12, 2017

Okay so I know someone was in my account but my Xbox is currently off line. I recently just accidentally deleted my profile off of my Xbox. I’ve been doing some searching and found out that I could just download my profile off Live. I only had live for
the 30-day free trial so I went onto the website to make su r I remembered everything’s for it and I come to find that someone else’s gamertag and/Xbox profile was associated with my account. I changed the gamertag and password and also included 2 step ID.
That being said, my question is: Would these recent events affect the ability of me using the save data on my Xbox that is associated with this profile?? and would me downloading my profile again let the Xbox recognize that saved files on my Xbox is associated
with that said profile and change the “unknown profile” message under the save files to my profile again?

Thanks again,

Your distressed individual

:)

Jack Le · Oct 12, 2017

Help. My account got hacked

My account has been banned from communications because someone hacked my account. Please help me.

Lorna Kennedy · Oct 12, 2017

someone hacked in my account

There's only 15 prestiges in black ops mate. Why would they hack you just for that? File a complaint with Xbox customer services and they will look into unauthorised access

Mister Cizl · Oct 13, 2017

Hey PrimaryCrafter! Gamertags can only be associated with one email address at a time. Double check any other email addresses you may have to see if your proper Gamertag is attached to one of those instead. Thanks!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Cizl

Hey PrimaryCrafter! Gamertags can only be associated with one email address at a time. Double check any other email addresses you may have to see if your proper Gamertag is attached to one of those instead. Thanks!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Smwutches

You can check your transactions at http://commerce.microsoft.com to see where the funds went. If you notice transactions you did not make, you would need to contact support. 1-800-4my-xbox if you're in the US/Canada
or http://support.xbox.com/contact-us

Mob Of The Dead

I have it resolved, I called xbox support because I couldn't get into my account, so they reset my pw for me. Sensational work, excellent speed, friendly staff. Customer support really outdo themselves.

Smwutches

You will need to call support and have them start an unauthorized access investigation. 1-800-4my-xbox if you're in the US/Canada.

iNb4 Ownage

[quote user="LowlyOne"]I was looking at my activity and Internet explorer was on there. I haven't used it in a while, however, I was looking at xbox 360 games on the website. So does using xbox.com pop up as Internet explorer on your activity? Or was someone
on my account?

[/quote]Hey there LowlyOne! (I remember you, I spoke with you in a party a couple of days ago) No, using Xbox.com does not count as using the IE App on your console. I recommend having a look at the

Has my Microsoft Account been Compromised page and carefully reviewing that information.

Have you ever or recently got the notification: [Gamertag] was last signed in on another console
or Sorry, this profile can't sign in right now. Try again later.

8015D02E or Some Xbox LIVE profiles can't be downloaded now. Try again later. 8015D02E

SOMEONE WAS IN MY ACCOUNT