someone used my account without consent and got me banned!

So I've been away with family for a while, I left in early May (around the 4th) then i got back from my trip (around the 3rd of july). I haven't been on my Xbox fro a while so,I logged on and saw I was perma banned. so Iook on the enforcement actions under
my account and the suspension was true. I looked at the dates in which the action was taken, and it was May 21, a date in which I was not home or able to access my Xbox. I looked under my the details and saw the ban was from fraud, I proceeded to look at my
transaction history and was the transactions I've made before I had left town, and some I've made online while I was away to come back home to. but right in between those transactions was some transactions under an unknown sprint number. I've never used any
sprint number to make transactions, just my debit card. ive tried to submit a file review, but when i look on my accout somesome had tried that already, but it wasnt me! so someone has been using my account without my permission, and now I'm stuck with a perma
ban. someone please help me!

:)

 

Glitch...

What if someone hacked your account and did it without your consent? still pretty much banned though right?

 

someone else used my account and got me banned

For an official answer on why you were banned, you would need to post here -
forums.xbox.com/.../41.aspx

Per the terms of service, you are responsible for your account at all times. It is also against the code of conduct to let someone else use your account. If your account had been compromised, you would need to contact support directly and have them start
an unauthorized access investigation.

 

try to contact support at support.xbox.com

 

You'll want to contact support and have them start an unauthorized access investigation. 1-800-4my-xbox if you're in the US/Canada or
http://support.xbox.com/contact-us

However, even with an unauthorized access investigation, it does not guarantee your ban will be removed.