Someone is using my address

Harel Schreiber · Jan 28, 2025 at 3:32 AM

Once in a while i receive an invoice or order email from Microsoft.

I am a Mac user, I don't have Xbox. i have this account for Skype which i hardly use.

However these emails keep on popping up.

for example earlier today i received "Your Microsoft order #4819538659 has been processed"

The card number is not mine, i never noticed any money disappeared from my account. but it seems like someone is using my address for something.

Please help me to find out what's going on and get rid of that annoying problem

Thank you

H

:)

Dave_W - MSFT

Hi Harel Schreiber

Thanks for using Microsoft products and posting in the community.

I realize you have concerns about the email messages that pop up in your Microsoft account, and I understand how you feel.

Understanding your current problem, please go to our Microsoft account official website to log in to your Microsoft account that currently pops up the email. After logging in, click "Payment Options" on the left, and then check whether the payment method in the payment options is added by you. You can also select the payment method to see if it can be deleted:Microsoft account | Sign In or Create Your Account Today – Microsoft

Then for the situation you are currently talking about, it is recommended that you reset your password in the following way to see if you will receive this type of email again after performing the above operations:Reset a forgotten Microsoft account password - Microsoft Support

Feel free to post back if you need further assistance.

Best Regards,

Dave_W | Microsoft Community Support Specialist

totallyconfused2many

I try to login to xbox live with it and it brings me to a screen that's asking me to sign up for xbox live... It used to say that the password or username was wrong before things changed on here... It's acting like he's already dropped it, but I keep getting
emails for him and it's irritating...

Scrtch

OK I removed the personal info for you. In the futre if you accidentally make a mistake like that you can click on the little no symbol and report the post and we can take care of it.

So he's removed the email from his WLID and you are still getting emails about Xbox? Is that what you mean?

An Xbox Dude

First off, posting your email address on here is probably not the best idea. Second, just have him change his Windows LIVE ID on his account

support.xbox.com/.../manage-live-id

totallyconfused2many

How do I take my email off the post?

Someone is using my address