Someone has hacked my credit card on Xbox live what I do now

First thing is to contact your bank & cancel your credit card.

Then contact support & let them know exactly what purchases have been made without your knowledge.

Hi report to the support team about "unathorised transactions"

Sure it can be hacked, someone just has to brute-force the password.

I don't get why a credit card would be tied to my gold status if I never actually bought gold with a credit card... I used prepaid cards, I didn't even HAVE a credit card on file until about a year ago. (And I've had Xbox Live Gold since 2009)

Thanks for your reply.

I have taken steps already! Someone hacked in as my family member purchased bunch of credits and left my account

I did reset my password and removed the credit card from my account immediately

I also called my credit card to stop the pending transactions but they said they can’t do that ! Microsoft however can ! But you guys as Microsoft do not have any quick line of communication for such fraudulent activities when they are observed by your clients! That is frustrating!

Moreover, they said I cannot wi disputed charges since Microsoft account is hacked and Microsoft needs to deal with that.

You as Microsoft needs to have secure accounts so that someone cannot easily hack into them or if you don’t have then you need to deal with it ! Stop it quickly! And give credits back. Why do I have ti deal with a credit card company??? They have given me a credit card to use and I linked it to my Microsoft account. What part of it is their fault ? They don’t hack their website or my account in their organization!

So I expect you guys to deal with this as quick as possible! You lack of security has caused all of this.

Thanks

You got hacked because someone got ahold of your windows live ID and gamertag, not because you put your credit card on xbox. I've had my credit card stored on there for years and never had an issue. Don't give out your information.