someone has changed all information on my main account

Discus and support someone has changed all information on my main account in XBoX on Consoles to solve the problem; someone has changed all my information on my main account,i cant recover my password, i cannot sign into my xbox account or go into my email because... Discussion in 'XBoX on Consoles' started by lewisdandy, Apr 3, 2020.

  1. lewisdandy
    lewisdandy Guest

    someone has changed all information on my main account


    someone has changed all my information on my main account,i cant recover my password, i cannot sign into my xbox account or go into my email because someone keeps changing my password, also someones changed my phone number on my account to something else,
    please help ASAP

    :)
     
    lewisdandy, Apr 3, 2020
    #1
  2. lewisdandy Win User

    someone has changed all information on my main account

    it says i have wait another 24 hours even tho i put the corrrect info in
  3. choppyseize Win User

    someone has changed all information on my main account

    The account recovery form uses old information. You may have to try it a few times before it works.
  4. BatmanFan1101 Win User

    someone has changed all information on my main account

    Last week that happened to me, I would just try to change it back.
  5. lewisdandy Win User

    someone has changed all information on my main account

    i cant get into my email at all, it says i have wait 24 hours to recover my password again, i fill in my information and it says it is incorrect
  6. Oraclea Win User

    someone has changed all information on my main account

    Sorry that's happening- in general, it'll ask you to wait for 24 hours if you made an attempt torecover your account but the information provided was not sufficient to do so. While the users in this forum will be unable to directly assist you with the account
    recovery process due to the sensitivity of your personal information, I would recommend the following:

    -Make sure you've read and followed all of the steps for "If you can't sign into your account" on Step 1 of the

    Compromised Account Guide
    , including the tips for completing the online account recovery form.

    -If you have completed these instructions and you're still unable to access your account, your best bet would be to
    contact an official support agent via phone or web chat for additional troubleshooting. Note that the following text appears within the Compromised Account Guide highlighting information
    you'll need to provide to an official support agent:

    If you receive an email notifying you that you did not provide enough information to verify your identity, or if you don’t receive an email at all within 24 hours, you will need to contact Xbox Support.

    We'll need you to provide some specific information:

    • The hardware identification numbers from the Xbox console you use most often.
    • The Microsoft account email address that you're trying to recover.
    • An alternate phone number where we can reach you if necessary.
    • A new Microsoft account without any gamertag associations. This new account will be used for secure communication purposes during the process of recovering your compromised account.

    To create a new Microsoft account, go to account.microsoft.com and select Create one! (you will need to sign out of any existing account to see the Create option).

    • When setting up this new account, please only use your phone number as a recovery option. Do not use an alternative email address as your other email accounts may also be compromised.
    • Do not use this new Microsoft account on your Xbox console or on Xbox.com until you receive further notification from Xbox Support.
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someone has changed all information on my main account

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