someone hacked my account and i have no way of getting it back

Discus and support someone hacked my account and i have no way of getting it back in XBoX Accessibility to solve the problem; ok so my account got hacked and someone removed my e mail adress and now i cant enter nor try to change the password becaouse it just says that the... Discussion in 'XBoX Accessibility' started by MANUEL SERRA LOPEZ, Apr 11, 2023.

  1. someone hacked my account and i have no way of getting it back


    ok so my account got hacked and someone removed my e mail adress and now i cant enter nor try to change the password becaouse it just says that the account doesnt exist i tried contacting the microsoft team but i couldnt find a way to send a e mail or talk to any type of support.

    I have the e mail of the guy that hacked me and i wish to get help, this appears to have happened a while ago but i didnt really check my e mails so i didnt notice until now.

    :)
     
    MANUEL SERRA LOPEZ, Apr 11, 2023
    #1
  2. Rostom L Win User

    someone hacked my account and i have no way of getting it back

    Hi Manuel!

    I am sorry to hear about what happened. This is clearly not the situation I want you to be in. Let's see what we can do about that here.

    Just to set your expectation, due to our account safety and security, only us the account owners have the ability to recover our accounts and verify their ownership. Even a Microsoft Support cannot recover our accounts on our behalf because they're protected by the security information we have setup on our accounts which we only have access to.

    Since your email address was replaced already, you cannot use your own email address to recover your account. You should use the email address of the hacker as the account you're trying to get back into.

    Try to reset the account password through https://account.live.com/pw using the hacker's email address.
    ***Make sure to sign out any account signed in to https://account.microsoft.com website before starting an account recovery.

    If it doesn’t work, try to fill out the account recovery form on https://account.live.com/acsr
    ***Use the email address of the hacker as the "Account you're trying to get back into".

    Learn more tips about the recovery form here https://support.microsoft.com/account-billing/h...
  3. Brian Cerritos Win User

    Is there a way to get my hacked account back

    I expected so , I will try again next year to see if the security policies have changed in anyway
  4. WattyNuela Win User

    Is there a way to get my hacked account back

    Hello Brian, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
    Not a Microsoft employee.

    I'm truly sorry to hear that your account has been hacked, when this situation occur, we can try to recover the affected account by using the Microsoft interactive guide below:
    https://support.microsoft.com/account-billing/h...

    If none of the methods worked and the hacker managed to replace your security information and the email address.
    I know the next reply can be frustrating, but I'm afraid to say that's not possible to recover this account

    Please keep in mind that no one at Microsoft can view or change the account details for you, this is for security policies
  5. WattyNuela Win User

    Is there a way to get my hacked account back

    I understand, to be honest, I'll doubt about it. Because an account is very sensitive information.
  6. ashleyvermeer'x Win User

    Gamertag I want is taken, I think by me. What can I do

    if my account whas hacked and i return my account is there a way to get back my gametag?
Thema:

someone hacked my account and i have no way of getting it back

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