Someone hacked account and XBOX banned

Railean Andrei · Jun 9, 2025 at 6:12 PM

I want to contact Enforcement team to write a request to review of the XBOX device ban. I want to explain the situation and ask for opportunity to unban my XBOX device. The kid account was hacked and used with the console. I've done all I could do to stop that, but I've realized that my xbox was banned.

I can give all needed info but didn't find any email or possibility to contact and to appeal for reversing the ban.

I've changed the password, I have the access to accounts and can send the required info.

Using the web is no button to appeal.

Is there a way to contact Microsoft team with this issue?

Thanks

:)

AfootLoki7

I would like to report someone called [Mod removed] he admitted to me over xbox chat that he hacked someone's account and is now using it because he has got two banned accounts. Note the account he is using now is the hacked one.

w0t did u say

I'm applying to be unbanned, and not why I was banned. I got falsely banned because someone hacked my account and cheated on it.

SweetMonet

Hi, Railean! I'm sorry to hear that your account got compromised. No worries, I'm happy to assist you with this today.

I understand this may seem urgent and alarming. I would suggest following the steps here regarding "How to recover a hacked or compromised Microsoft account" and see if it will help fix the issue.

https://support.microsoft.com/en-us/account-bil...

This will also help in determining if a certain account is compromised or not.

Also, please be aware that suspensions involving a device or console ban cannot be appealed

If that doesn't help, I would suggest trying these steps and see if you can reach the Xbox customer support for them to further check or investigate your account.

Please go to https://support.xbox.com/en-US/contact-us

Then click on "Contact us" > Account and Profile> Then choose I need a Microsoft account> Type Account Hacked > Click Next> Click on See contact options> Select from there, it should show you the option to chat with them or request a call.

Let me know if that works. Thank you!

DeathKni9ht

um duh i am pretty sure my account was hacked cant you read, somone needs to do something about it and i have proof someone was on my account and it was not me seeing how i am banned. lets see put it all together account hacked then i get banned
hmmmm apparently it was not me that did anything so someone that can read and actually gives a crap from xbox themselves anwser me please.

PR0WAFFLES

i was wrongfully banned because someone hacked my account and i cant use any social communications.

Someone hacked account and XBOX banned