Someone else has my account and got me banned

If your account has been compromised, you would need to contact support and have them start an unauthorized access investigation. 1-800-4my-xbox if you're in the US/Canada or
http://support.xbox.com/contact-us

As stated in your other thread, it can take a few days to receive a response to a case review, so you'll need to wait for the enforcement team's response to that concerning the ban.

For an official answer on why you were banned, you would need to post here -
forums.xbox.com/.../41.aspx

Per the terms of service, you are responsible for your account at all times. It is also against the code of conduct to let someone else use your account. If your account had been compromised, you would need to contact support directly and have them start
an unauthorized access investigation.

Hello there!



First of all, I suggest you
Change Your Microsoft Account Password. However, you should
Contact Phone Support for them to make an ''Unauthorized Access'' investigation on your account. That contact link is for the U.S, if you are not from that country, scroll down on the page and click on the small lettered 'United States' of which then a
list of countries will appear, click the country of your residence. This will then, for when you request a call, connect you with the correct people in your (or closest to) your nation.



Hope this helps!

Well if you have used your Gamertag on another Xbox, simply login with your gamertag back home with your own Xbox. This should restrict him from logging in with your gamertag, until you go back to his console and play again, and so this step will have to
be repeated again.

Another way to make sure that he/she won't be using your gamertag, is to delete your gamertag's profile data on his/her harddrive.

Hey there HighestLewel986

Following the steps in this guide, the conclusion was to call Xbox Support.

support.xbox.com/.../compromised-account-solution

Hopefully with some proof of account ownership, they can help you further. Due to this being account security related, there is very little else that can be done for you here on the forums. The phone support team do have direct account access so they can
look deeper than most can here.

As instructed on the final step of the above guide, be sure to have another email address set up so that they can correspond with you further there if needed. You can set up a call on the above link by clicking "contact us" at the foot of the page.

Many thanks,

Cloud