Someone charged my acct

nf IronMace115 · Jul 6, 2019

Hi there, i recently have been charged for mortal combat aswell as 6 other dlc's accumulating a bill close to $200.

They were bought as a "gift" and have synse been redeemed on this persons account. I need to know if there is any way we can reverse this transaction. Please and Thank you

Scencerly, a disturbed customer

:)

Allebas

Hi nf IronMace115,

Since gifts and DLC are non refundable you need to reach out to Xbox customer service by request a call back . Also, I recommend contacting your bank/credit issuer and cancel card and dispute the charges made on your account. Change the password of your
account immediately as well.

AridLizard

as well as requesting refunds, you should also go through
this guide for compromised accounts to help protect yourself against this happening again.

XBF Brad A

Hello NF,

As the question has been answered, I will go ahead and lock this thread as to prevent repetitive answers. Feel free to come back anytime if you have a question or issue. Also there is nothing more the forums can do in this
situation.

Thanks,

Brad

Gimpy_P

As well as above you might want to remove the card from your account and change your password/update the security information.

You might also consider adding 2 factor verification to the account.

https://support.microsoft.com/en-us/help/12408/microsoft-account-how-to-use-two-step-verification

You can also contact the card issuer about fraudulent charges.

choppyseize

If you want to speak to someone directly you can request a free call-back by signing on at
https://support.xbox.com/contact-us and selecting Billing. When prompted to speak to a virtual agent, decline
it. After answering a few more questions, you should get the option to request a callback.

Someone charged my acct