Someone activated a prepaid Xbox LIVE Gold subscription using my email address

Discus and support Someone activated a prepaid Xbox LIVE Gold subscription using my email address in XBoX on Consoles to solve the problem; What should I do next? I thought I should report it but I can't find anywhere to do that. Today, someone activated a "Prepaid 12M Xbox LIVE Gold"... Discussion in 'XBoX on Consoles' started by blueblimp, Jan 20, 2015.

  1. blueblimp
    blueblimp Guest

    Someone activated a prepaid Xbox LIVE Gold subscription using my email address


    What should I do next? I thought I should report it but I can't find anywhere to do that.

    Today, someone activated a "Prepaid 12M Xbox LIVE Gold" subscription using my email address, but NOT the same email address that I use for my Microsoft account. I have a gmail address, and gmail ignores dots in email addresses. The mystery person did not
    use any dot, and I do use a dot. So although the email came to me, I don't have any reason to think that the mystery person has yet to have any access to my account.

    It could just be that somebody accidentally typed in the wrong email address, but I'm concerned that it could be some kind of scheme to hijack my account.

    Timeline:

    2:00pm -- I receive a "Verify your email address" email from "Microsoft account team <*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***>" asking me to verify my email address (for the version of my email WITHOUT a dot). The email looks legit (actually sent by Microsoft, not phishers) as far
    as I can tell.

    2:10pm -- I receive a "Prepaid 12M Xbox LIVE Gold activation confirmation" email from "*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***". It does not ask me to take any action. This email also looks legit as far as I can tell. However my name is spelled in all lower case, which is very strange.
    (Most people do not spell their name entirely in lower case!)

    Around 20 minutes later -- I notice the first email and click the "If you didn't make this request, click here to cancel" link.

    :)
     
    blueblimp, Jan 20, 2015
    #1
  2. Will Xbox Live Gold Cards work with EA Access?

    If i buy a year subscription of EA access, can I use them with Xbox Live gold cards? (Prepaid)
     
    -ChaoticGood-1, Jan 20, 2015
    #2
  3. Stinnyx40
    Stinnyx40 Guest
    Xbox live problems !

    hi,

    I activated a subscription Xbox live Gold 3 months of a prepaid card on Friday, October 4th but today I am told that I have no subscription in Xbox live Gold.

    What do I have to do ?
     
    Stinnyx40, Jan 20, 2015
    #3
  4. onyxishere
    onyxishere Guest

    Someone activated a prepaid Xbox LIVE Gold subscription using my email address

    Not sure what to make of this. Have you tried logging in to commerce.microsoft.com with your gmail account to see if you can get in?

    Either way, you may need to contact phone support for more help with this billing issue. If you live in North America then dial 1-800-469-9269
     
    onyxishere, Jan 20, 2015
    #4
  5. onyxishere Win User

    Someone activated a prepaid Xbox LIVE Gold subscription using my email address

    Not sure what to make of this. Have you tried logging in to commerce.microsoft.com with your gmail account to see if you can get in?

    Either way, you may need to contact phone support for more help with this billing issue. If you live in North America then dial 1-800-469-9269
  6. BadBoiSouth Win User

    Game Pass Ultimate if I already have Gold

    Currently I have Game Pass Ultimate subscription with recurring billing off and don't want this subscription service once it expires 10/22/22, so do I just activate my prepaid xbox live gold subscription card on 10/23/22, or do I actually have to cancel game pass ultimate subscription for my account on 10/23/22 manually before redeeming and activating my xbox live gold prepaid 12 month card on 10/23/22?

    Also, if you select turn off recurring billing on your account for your current game pass ultimate subscription, does that automatically cancel your prepaid game pass ultimate subscription on its expiration date? or is it requirement that you still manually cancel Game Pass Ultimate on or after its prepaid expiration date if you wish to switch back to xbox live gold using a prepaid subscription card?
  7. Gurman01 Win User

    Help:Unable to change email address for accounts and billing?!?

    When i used the link it took me to a web page with said old email address saying that they had emailed me a code to it. once I had used it and logged in I saw that on the subscription page, showed my current gold membership with old email address next to
    it along with my MW3 prepaid membership.
  8. BadBoiSouth Win User

    Game Pass Ultimate if I already have Gold

    Currently I have Game Pass Ultimate subscription with recurring billing off and don't want this subscription service once it expires 10/22/22, so do I just activate my prepaid xbox live gold subscription card on 10/23/22, or do I actually have to cancel game pass ultimate subscription for my account on 10/23/22 manually before redeeming and activating my xbox live gold prepaid 12 month card on 10/23/22?

    Also, if you select turn off recurring billing on your account for your current game pass ultimate subscription, does that automatically cancel your prepaid game pass ultimate subscription on its expiration date? or is it requirement that you still manually cancel Game Pass Ultimate on or after its prepaid expiration date if you wish to switch back to xbox live gold using a prepaid subscription card?

    If, at a later date, I want to consider switching back to game pass ultimate service again after already activating up to 36 months of prepaid xbox live gold subscription cards, then the option to convert these 36 months of xbox live gold to game pass ultimate at a 1:1 monthly ratio conversion for a 2nd time all over again is still offered to me correct? the only difference this time around would be that I would have to pay $14.99 or whatever the current monthly game pass ultimate price rate is for one month to convert all prepaid live gold months at 1:1 ratio? since I can't qualify for the $1 per month ultimate promo price deal since I already used that 3 years prior?
  9. OndoyBahista Win User

    Problem on xbox gold !!!!!

    Some games or console bundles may include a prepaid code for a 2, 3, or 14 day Xbox Live Gold trial subscription. This trial subscription starts as soon as you activate the prepaid card.

    The following limitations and restrictions apply to Xbox Live trial subscriptions from games or console bundles:

    • If you have an existing paid Xbox Live Gold subscription, you can’t redeem Xbox Live Gold trial subscriptions from games or console bundles to extend your subscription period. However, you can redeem the prepaid code once your current paid subscription
      expires.
    • Prepaid codes for Xbox Live Gold trial subscriptions are only available in select games and bundles.
    • You can’t access Games with Gold for the Xbox 360 with this type of Xbox Live Gold trial subscription.
    • You can’t stack prepaid codes for Xbox Live Gold trial subscriptions from games or console bundles. This means that you can’t start another trial period before your current trial period has finished. However, you can purchase a new paid Xbox Live Gold subscription
      and start the subscription at any time during the trial period.
    • If you don’t currently have a paid Xbox Live Gold subscription, there is no limit to the number of times you can use this type of Xbox Live Gold trial subscription.
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Someone activated a prepaid Xbox LIVE Gold subscription using my email address

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