Somebody knows how I can fix this problem?

Hello!

I'm a Independent Advisor. I will be glad to help you.

You mean the progress from the new account overwrote and replaced the progress you are trying to recover that is from the old account?

If so, unfortunately the progress can not be recovered, in this link published by the game support you can see all the information about it.

https://support.forzamotorsport.net/hc/en-us/ar...

You can see other similar cases in this forum thread:

https://answers.microsoft.com/en-us/xbox/forum/...

Best regards.

Does this mean that the issue will never be resolved? Isn't there somebody on that end that knows how to fix this? It seems like a really common problem.

i shot the soda cans in zenith and stonetown and i got the credit but the achievement pop didn't happen so does anyone know how to contact somebody to fix the achievement glitch problem in halo mcc so the achievements will pop?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this SUPERULTRAMEGAPROGAMER

Additional information is needed, please answer the following questions to assist you properly:

Is this happening on Xbox, right?
If yes, what console do you have?
For what game are you experiencing this problem?
Is an owned game or is a game from the game pass library
If you try a different game the issue persist or not?

And what did you tried so far to fix this problem
In that way I can advise you different things or how to proceed

Oh, thanks for the extra info.

Please try and double check this:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available (Install optional updates as well)

Also, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too. (Click on get updates)

Now, sign out from your account on both Xbox app and Microsoft Store and do this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then reset

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then reset

Finally do this:

Step 1: Open the Run window by pressing Windows + R key.

Step 2: Input WSReset.exe in the Run window and click OK.

Step 3: Then a command prompt window will appear. After a few seconds, Windows Store will open.

Sign in again on both Microsoft store and Xbox app with your account and verify if that helped.

If not, try and double check the next:

Press Windows button and type Services

On Services App from the list of results, press right-click and run it as administrator

Scroll to the bottom and find the following services:

IP Helper
Xbox Live Auth Manager
Xbox Live Game Save
Xbox Live Networking Service
Gaming Services

And do this with each of the services listed above:

Right-click over the service and select Properties.
Find the Startup type section and make sure it’s set to Automatic (if not, change it to automatic)
If the service isn’t started, click Start to start the services

Restart your PC and try again