Somebody hacked my profile and I've been suspended for no reason

fAtWhiTeKiD87 · Jun 7, 2017

hi, so I was playing call of duty black ops 2 the other night when I noticed a hacker in the lobby and decided that I wasn't going to play, I called the guy out for being a cheat because he was at a prestige 15 which we all know doesn't exist it's prestige
master as hightest. The guys "account" was named [Mod Removed] and he then decided to talk smack and told me I wouldn't be able to play anymore and I proceeded to leave the lobby. After about 5 mins I couldn't log into Xbox live, I also couldn't
play the game. So I turned it off and went back on in the morning when I noticed everything I had was gone. And now all my "class sets" are titled in his name all different colors and I'm suspended for no reason. Can you please help me out?

:)

cTz ResoRick · Jun 7, 2017

need help plz

Hello, really unhappy here, woke up this morning to find out my account has been suspended for no reason... The apparent reason was somebody reported my Ghost Recon Wildlands Online Club profile page as inappropriate... There is nothing wrong with the profile
page and I want the suspension removed please.

ATLAS DRAG0N · Jun 7, 2017

LOCKED: suspended for what reasons

my buddy [mod removed] has been suspended and don't know why.... he checked his email and nothing in there about any of this... can you explain on the reason why you guys keep suspending somebody no apparent reason

Mister Beep · Jun 8, 2017

Hey there,

We're unable to assist with Enforcement related inquiries, including Reputation, here on the Xbox Support forums. The primary place for further information will be our Xbox Enforcement page while signed-in.

If you have any other Xbox Support questions, please feel free to post up a new thread.

--------------------------------------

Xbox Forums Staff

Be sure to check out the
Xbox Forum Guidelines for the Do's and Don'ts as well as the
Xbox Insider Program Forums for help with Xbox Insider Program troubleshooting.

Mister Beep

Hey there,

We're unable to assist with Enforcement related inquiries, including Reputation, here on the Xbox Support forums. The primary place for further information will be our Xbox Enforcement page while signed-in.

If you have any other Xbox Support questions, please feel free to post up a new thread.

--------------------------------------

Xbox Forums Staff

Be sure to check out the
Xbox Forum Guidelines for the Do's and Don'ts as well as the
Xbox Insider Program Forums for help with Xbox Insider Program troubleshooting.

Smwutches

You can request a call back or chat with support at http://support.xbox.com/contact-us If you don't see those options, change the category/topic until you do.

ElliottReed7

thank you so much for the help, I've contacted them and been informed its only a 7 day ban and that it'll be fixed by the 22nd at the latest

Hi BaddestNevada8,

How did you get in contact with them? I can’t see to work out the support site. Did you call them or do a web chat?

Please let me know this would be much appreciated!

KR Elliott

EthanMeding

Hey I’m wondering how I’m supposed to get signed in to receive a call. I’m having the same problem as everyone else here. I got a permanent suspension but it won’t let me sign in to call them. I push the sign in button and my page just refreshes. Any ideas on how to solve this

Smwutches

There's currently an issue with the enforcement site not showing current suspensions which means it's not possible to submit a case review at the moment. There is also an issue with the notification system for suspensions telling everyone they are permanently suspended, when it's actually a shorter suspension. You can try contacting support and they can tell you how long your suspension actually is, but they won't have any further information about the suspension.

Somebody hacked my profile and I've been suspended for no reason