Some xbox games say I don't own the game after I reset the xbox

Discus and support Some xbox games say I don't own the game after I reset the xbox in XBoX Games and Apps to solve the problem; so earlier today my xbox wasn't loading any games disk or otherwise and I looked it up and I tried hard restarting it, disconnecting from the internet... Discussion in 'XBoX Games and Apps' started by CollinG1, Sep 25, 2020.

  1. CollinG1
    CollinG1 Guest

    Some xbox games say I don't own the game after I reset the xbox


    so earlier today my xbox wasn't loading any games disk or otherwise and I looked it up and I tried hard restarting it, disconnecting from the internet and other things but that didn't work and saw that I should factory reset the console and I did and I
    specifically chose to not remove games and apps and after it did its thing I tried to load my games that are not on disk and all games that are not on disk act like I don't own them. In the Microsoft store it says I can launch the game but when I try it asks
    if I own the game and I know they weren't games on game pass and I have xbox live anyway and I'd like to use the however much money was spent on the games and actually play them

    :)
     
    CollinG1, Sep 25, 2020
    #1
  2. Onyx Is Here Win User

    some Xbox 1 games saying I don't own them after reseting and keeping games and apps

    Yes they would. It's pretty much the same concept as when an account gets permanently banned. Even though the account doesn't exist anymore the games that were purchased on it can still be used on that console until the console no longer works or is reset.
  3. Scott Davis_2423 Win User

    some Xbox 1 games saying I don't own them after reseting and keeping games and apps

    Onyx,

    on that page, it only shows one bundle and a package I never ordered. But other games still work on the console despite not being on the order history. (timeframe set to all. available view to all) there has only been one account on this console in 2 years and the other account from back then has been closed. I am logged back into the same account as before the reset and some games still work despite not showing up in the purchase history. Thank you, Scott,
  4. Onyx Is Here Win User

    some Xbox 1 games saying I don't own them after reseting and keeping games and apps

    Glad to help. Have a good day.
  5. Onyx Is Here Win User

    some Xbox 1 games saying I don't own them after reseting and keeping games and apps

    Thanks for the info. You say the other account from back then was closed. If it was used on the console then it's possible that it was set as Home before the account was closed. If that's the case then I'm afraid there's nothing that can be done to recover the games except for purchasing them on the new account.
  6. Onyx Is Here Win User

    some Xbox 1 games saying I don't own them after reseting and keeping games and apps

    Hello Scott, sorry to hear you're having trouble with your games.

    I do apologize but if the games are not showing as purchased at https://account.microsoft.com/billing/orders then I'm afraid they may have been owned on a different account via game share.

    You would need to find the account that owned the games and then add it as Home on the console again.
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Some xbox games say I don't own the game after I reset the xbox

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