Some stains in my disc from XBOX ONE

Discus and support Some stains in my disc from XBOX ONE in XBoX on Consoles to solve the problem; I bought two xbox one games recently. Spent a few days and when I went to play the discs did not run on the xbox, so I looked at the disks and saw a... Discussion in 'XBoX on Consoles' started by ChuletaViolenta, May 6, 2017.

  1. Some stains in my disc from XBOX ONE


    I bought two xbox one games recently. Spent a few days and when I went to play the discs did not run on the xbox, so I looked at the disks and saw a lot of stains on the back of the disks ... Not the first time this happens. can anybody help me?

    :)
     
    ChuletaViolenta, May 6, 2017
    #1
  2. LuSilvaDF
    LuSilvaDF Guest
    Purchased game on DVD media could be made available for free download!

    The disc already had a stain, internal, between the two sides, on the outside, but it worked and so did not ask for return of the disc. After a year of use the stain began to cause trouble in reading. There are no scratches on the disc.
     
    LuSilvaDF, May 6, 2017
    #2
  3. weird dark stain on my disc

    every other games works normally, I didnt play that game for so long I dont remember well but I think it remained in its box all this time
     
    KingOfCookies, May 6, 2017
    #3
  4. Miss Bijoux
    Miss Bijoux Guest

    Some stains in my disc from XBOX ONE

    Hey there Chuleta!

    Have you tried wiping down your discs with a soft, clean cloth? Be careful not to scratch them. If your console's disc drive is causing damage to discs, I would recommend having your console repaired as that is not normal behavior. That process can be initiated
    via the Online Service Center.

    Let us know. Some stains in my disc from XBOX ONE :)

    --------------------------------------

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines
    and if you're a member of the Xbox Insider Program, check out the
    Xbox Insider Program Forums for help with Insider
    Program troubleshooting.
     
    Miss Bijoux, May 8, 2017
    #4
  5. Miss Bijoux Win User

    Some stains in my disc from XBOX ONE

    Hey there Chuleta!

    Have you tried wiping down your discs with a soft, clean cloth? Be careful not to scratch them. If your console's disc drive is causing damage to discs, I would recommend having your console repaired as that is not normal behavior. That process can be initiated
    via the Online Service Center.

    Let us know. :)

    --------------------------------------

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines
    and if you're a member of the Xbox Insider Program, check out the
    Xbox Insider Program Forums for help with Insider
    Program troubleshooting.
  6. LuSilvaDF Win User

    Purchased game on DVD media could be made available for free download!

    The disc already had a stain, internal, between the two sides, on the outside, but it worked and so did not ask for return of the disc. After a year of use the stain began to cause trouble in reading. There are no scratches on the disc.
  7. Internet Expert Win User

    stain on the edge of the disc

    If the discs are no longer readable, you practically have no other choice but to replace them yourself (i.e. buy a new one).

    However, if you have the sales receipts of the game, you can possibly take advantage of any available disc replacement policy (varies by publisher of Xbox One games).

    This is the disc replacement program
    offered by Microsoft for Microsoft-published Xbox One games.
  8. GrzegorzBak Win User

    Disc with stains, not readable.

    looks like the damage to data layer, I've never seen anythong like that happen by it's own and I used to design CD-ROMs hardware few years ago. it might be the imperfection of the production process (one of a kind) or some or someone might have the influence
    on the disc (heat, sun, hydration, fluids, maiden, dog, wife, son, girfriend, parent, granmother and many many more...). some companies recover disc and you may try to find some of them in your area but those are light and medium scratches only, I don't think
    this kind of damage can be fixed...
  9. SpitzTehDingo Win User

    Disc with stains, not readable.

    Perhaps maybe it was one of those one-in-a-million things where that particular disc had some faults and made it break just as easy. I'm sorry this happened to you. :(
Thema:

Some stains in my disc from XBOX ONE

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