Some games are not opening.

IPinguino · Sep 23, 2016

Whenever I try to open a game it sends me to the store. In the store it says the game is installed and the option is to play. I press play and it once again opens the store. I thought it was only digital games but yesterday I tried two disc games that were
doing the exact same thing. I've tried to hard reset a few times but nothing changes.

:)

DJ BEANS53 · Sep 23, 2016

Xbox game pass games are not opening

Hi there,

I just signed up for the 14 day trial for xbox game pass on Friday the 16th of March. Then I went and downloaded NBA2K17 which was included with game pass. The game was opening up fine until last night which an error message popped up saying "do you own
this game or app". I checked if the subscription was still in my membership tab and it was. Is there a way to fix this issue?

Thanks.

Kakashi Lord · Sep 23, 2016

Nothing is working

Hi there,

Nothing is working

- Games not opening

- youtube not opening

- Netflix not opening

- Internet not connecting properly (though I can see all my friends are loving there wonderful xbox's because they're on games)

Tried reset, tried restart, tried, unplug, tried restarting internet, tried backflipping. You get the picture.

Internet Expert · Sep 23, 2016

Have you tried uninstalling and reinstalling the problem games? Perhaps something got corrupt and it's refusing to run.

Do also you have the same problem with other installed games in your library that you haven't tried yet (if you have anymore)?

I'm thinking the worst case scenario could be that the hard drive is showing signs of dying. Let's hope it's not that.

Internet Expert

Have you tried uninstalling and reinstalling the problem games? Perhaps something got corrupt and it's refusing to run.

Do also you have the same problem with other installed games in your library that you haven't tried yet (if you have anymore)?

I'm thinking the worst case scenario could be that the hard drive is showing signs of dying. Let's hope it's not that.

PO5TMASTER7

It's fixed thanks for the support

Diogo da Silveira

Hi there Diogo welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. I suggest you try these basic troubleshooting steps!

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available;

Also, check the Microsoft Store for any updates on the Xbox apps and its services.

Then try this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

If it still doesn't work you're going to uninstall the games services using a powershell command, then you're going to open the gamepass app, it will ask you to download and install the game services again :

In the windows search bar type Powershell > Right click and select open as administrator > Type the command: "get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers" > Wait for the process to finish and then restart the PC, then open your Xbox gamepass app, it will ask you to install the gaming services again, install it and try again.

Hi, it doesn't worked yet. I followed all the instructions and the error is the same. I noticed that the error would also happen in Code Vein. With some other games, like Spiritfarer, I could just close the "Install Webview2" tab and proceed to play the game.
I don't know if this will help but the first time the "Install WebView2" tab appeard I closed it during the download. If there is something else I can do please let me know.

Christopher Revoredo

Hi there Diogo welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. I suggest you try these basic troubleshooting steps!

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available;

Also, check the Microsoft Store for any updates on the Xbox apps and its services.

Then try this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

If it still doesn't work you're going to uninstall the games services using a powershell command, then you're going to open the gamepass app, it will ask you to download and install the game services again :

In the windows search bar type Powershell > Right click and select open as administrator > Type the command: "get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers" > Wait for the process to finish and then restart the PC, then open your Xbox gamepass app, it will ask you to install the gaming services again, install it and try again.

choppyseize

You may want to try clearing the MAC address too, Also check to make sure none of the apps need an update.

Some games are not opening.