Some 4K UHD blu rays won't work error code 0x91d70001

SpookyMotiX · Jul 14, 2022

I'm using an Xbox Series X, tried to play Taxi Driver 4K on the console and it gives me this error (0x91d70001), i tried the disc on another UHD player and it worked, tried it on another Series X and it gave the same error, multiple people have said that many other UHD blu rays have the same problem on these consoles, when will it be fixed?

First i already did reset the console, factory settings, uninstalled the blu ray app and installed it again, cleared the persistent storage, tried pulling the hdmi while the error was still on screen and nothing, do i really need to buy another 4K player?

Please fix this.

:)

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Spookymotix

Sorry to hear that mate, may I know if you already tried the troubleshooting steps listed here?

https://appuals.com/how-to-fix-xbox-one-error-0...

And, if possible try using a different HDMI cable or connect it to another HDMI port on the TV

If maybe the issue persists, could be nice perform an offline update for your console. In that way Xbox system will be updated from scratch.
For this you need a USB and PC to format it and transfer files provided in the link below (with steps):

https://support.xbox.com/help/hardware-network/...

If the issue persists even after an offline update the next step will be report this problem and share this feedback also with Xbox team:

https://support.xbox.com/help/account-profile/m...

I’ll be waiting for your reply, greetings from another Microsoft user

** This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

SpookyMotiX

Hey, thanks for the answer but as i said earlier, i tried the same disc on another Xbox with another TV and another hdmi cable, different place, different setup and it has the same error, i really don't believe updating the console with a pendrive and a pc should solve the problem, also, all of my other uhd and regular blu ray discs play perfectly fine, and yes, i did all the troubleshooting steps on that page, Xbox should REALLY get the blu-ray app fixed, it really has all kinds of problems and this one is awful, not being able to play a perfectly good disc just because is such an awful thing to experience on a high end console. Many people experience this with the Tenet 4K disc and seeing as Taxi Driver 4K is a limited release on a movie bundle (Columbia Classics Vol 2) not many people have tested this movie on an Xbox Series X, really, really annoying.

JosefLBohorquez

Thanks for the update buddy
In this case you may need to share this feedback also with the Xbox team :c (don't forget to say the Blu rays disc with which the error appears)

Hopefully they can release a fix for this soon

BakedAchiever69

I have the One S. I have a dozen other UHD Blu-rays working perfectly, but Deadpool fails to start with the error 0x91d70001. The disc was replaced by the store but even the new one fails, so it's not the disc.

MarsNeedsTacos

If you are going to play movies via DVD, Blu Ray or 4k UHD Blu Ray, yes.

Some 4K UHD blu rays won't work error code 0x91d70001