SOLVED Xbox One X Internet Issues - 100% WiFi strength, network statistics "Unavailable"

Hiya Third,

Thanks for your reply! (⁀ᗢ⁀)

I understand how frustrating this can be an I hope we can try to resolve this issue soon. Looks like the console is having some issues with the update? I would suggest you try the

Offline System Update.

If you still want to return the console you may try taking it to the Place of purchase or set up a Repair with our support team.

(Online)
Device service and repair (Over the phone with agent)

[*]The best way to reach Live Support would be here:

Contact Us

It's going to ask if you want help from the virtual agent select
no thanks, pick the category(Games)and just pick a contact method (request a call from support or Chat is faster).



Hope that helps.

Thanks for your help. I've tried moving the console to directly next to the router and now it seems to be working better, but I'll give it some more time to test properly because I was able to install Red Dead Redemption 2 fully at one point without experiencing
issues.

Do you know if the Xbox One X has a weaker WiFi range than the original Xbox One due to its smaller shape or anything? Unfortunately I can't hook up an ethernet cable to it due to their respective locations. Unfortunately if I can't get it to work in my
room with WiFi like the original Xbox One did it won't really be working for me

Hiya Third,

Thanks for your reply! (⁀ᗢ⁀)

I understand how frustrating this can be an I hope we can try to resolve this issue soon. Looks like the console is having some issues with the update? I would suggest you try the

Offline System Update.

If you still want to return the console you may try taking it to the Place of purchase or set up a Repair with our support team.

(Online)
Device service and repair (Over the phone with agent)

[*]The best way to reach Live Support would be here:

Contact Us



It's going to ask if you want help from the virtual agent select
no thanks, pick the category(Games)and just pick a contact method (request a call from support or Chat is faster).



Hope that helps.

Hey there,

When I run the multiplayer test it doesn't give me an error message listed on that page, it just says the test can't be run right now.

I have my original xbox one still but it's not currently in use.

I just tried another factory reset and when i choose a network this is what it says:

"Your network is good but there are some xbox service issues"

But the Xbox service is fine. This happened when I first set it up as well. I set up my other console at the same time as i was going to give it to my family and it worked fine.

Hello ThirdDegreePun,

Thank you for keeping us updated. It appears as though the connection between the router and the console is not maintaining it's stability. The recommended troubleshooting step for this issue is a power cycle of the router and console. Since it works for
a small amount of time after the reboot, we recommend attempting to connect your console to the network with a new MAC address. Be sure to let us know the results!

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select Network.
4. Select Network Settings
5. Select Advanced Settings
6. Select Alternate MAC Address
7. Select Clear

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. While the console is off unplug your router
for 3 to 4 minutes. Plug the router back up and allow it to fully reset then plug the power cord back in the console and restart.

Hope this helps. Good luck.