(SOLVED) Xbox One Isn't Turning on

Null_1023 · Nov 27, 2018

I know, another case of an unplugged outlet but I seriously no longer know what to do.

When pressing the home button of my Xbox, there is no light. The noise it makes is a quieter version of the beep, but only a quarter of it. So its like a quick "Bep" and then shuts off. Every now and than, a popping noise will follow. The first time this
happened, I kept spamming the "ON" button until the pitch got louder and louder and eventually turned on. Now it seems to get to that point, but the "POP' is made and it goes back to the quieter version.

I have tried doing all the unplugging tricks. I have also tried turning it on by controller. Nothing. Some side info:

-The power brick is orange.

-The same noise pattern happens with the disc tray.

Please help and thank you.

(Conclusion) It seems its time to look for a new xbox.

:)

XBF Brad A · Nov 27, 2018

my xbox isn't turning on

Hello Dark

Sorry to hear about the issue with the console not turning on. First off got a question, are you in the preview program? If you could please unplug it completely leave unplugged for about 5 minutes. Then plug it all back in and try if the console still doesn't
turn on you will need a repair. You can set up a repair one of two ways:

You can go to
Device support

You can
Contact us when you get to step 2 select no thanks and step 4 request a call back from support.

Hope this helps, let us know.

Thanks,

Brad

Xbox Forum Team

Shaggy2000 · Nov 27, 2018

Xbox randomly turns on (solved?)

When you say "randomly turns on" do you mean it actually goes to the home screen, or do you mean you can hear the hard drive inside whiring?

If its the latter, it does that if your system is in "low power mode" this allows it to download updates for games/OS when its switch off.

XBF Chris J · Nov 27, 2018

Hello Null,

Thank you for posting here on the Xbox forums. This troubleshooting links should help you out :

Your Xbox One X, Xbox One S, or original Xbox One console won't turn on

If all troubleshooting has been performed, then I would recommend getting your console serviced. You can look over your options here :

Device support

Hope this helps!

XBF Chris J

Hello Null,

Thank you for posting here on the Xbox forums. This troubleshooting links should help you out :

Your Xbox One X, Xbox One S, or original Xbox One console won't turn on

If all troubleshooting has been performed, then I would recommend getting your console serviced. You can look over your options here :

Device support

Hope this helps!

Christyna64

You might want to check out https://support.xbox.com/en-US/xbox-one/console/console-turns-off-unexpectedly

KMaw21

Seems to be working after the power cycle, thank you for the replies and the help 😊

T3chnlgydude

Hi KMaw21

Please try the following:

Troubleshoot Xbox One unexpectedly turning off

Your console shuts down unexpectedly

Solution 1: If the console is too hot

If you received a message stating that your Xbox One console is getting improper ventilation, or it's hot to the touch, follow these steps:

Turn off the console.
Wait at least one hour.
Move the console to a well-ventilated spot.
Turn on the console.

Important Make sure your console is in a cool, well-ventilated place. Remove any objects on, under, or right next to the console.

For tips on positioning your Xbox One console, see Ventilation for the Xbox One console and Getting
started with Xbox One.

Solution 2: Troubleshoot your power supply

If your console continues to shut down unexpectedly, the problem might be the power supply. For information about how to troubleshoot power supply issues, visit Your
Xbox One console won’t turn on.

Solution 3: Change the console settings so it doesn’t turn off automatically

Turn on the console.
Press the Xbox button to open the guide.
Select System > Settings > Power.
Select Turn off or restart.

If you follow these steps but the console continues to get hot and shut down, request a repair.

Your console shuts down unexpectedly while streaming content

Solution 1: Clear persistent storage

To troubleshoot this issue, clear persistent storage (Blu-ray data that’s been cached on the console).

Press the Xbox button to open the guide.
Select System > Settings > Disc & Blu-ray.
Select Blu-ray.
Select Persistent storage.
Select Clear persistent storage.
Turn off and unplug your console, and then wait 5 minutes.
Plug in and turn on your console, and try streaming the content again.

Solution 2: Try a wired connection

Some wireless routers have settings that may cause your Xbox One console to shut down unexpectedly. For example, a power-saving setting or network setting may cause your console to shut down.

If you use a wireless connection to connect to Xbox Live, try a wired connection. For information about how to set up a wired connection, see the Xbox
One First-Time Connection Solution.

If you can’t stream content when you use a wireless connection, see the Networking Hardware Information section of the Xbox Forums, or contact the router manufacturer for
information about how to configure the wireless settings on the router.

KMaw21

Thanks, tried a power cycle again, turned the socket off and everything as well, did the same but tried again and worked fine. So hopefully it's all good.

(SOLVED) Xbox One Isn't Turning on