Solved jigsaw status and credit points did vanish

Discus and support Solved jigsaw status and credit points did vanish in XBoX Games and Apps to solve the problem; Hello, some of my already solved jigsaws show status "unsolved" since yesterday evening. Furthermore some 50,000 credit points simply vanished. What... Discussion in 'XBoX Games and Apps' started by GeraldSchmitt, Jul 17, 2017.

  1. GeraldSchmitt
    GeraldSchmitt Guest

    Solved jigsaw status and credit points did vanish


    Hello,

    some of my already solved jigsaws show status "unsolved" since yesterday evening. Furthermore some 50,000 credit points simply vanished. What to do?

    Thank you

    Gerald

    :)
     
    GeraldSchmitt, Jul 17, 2017
    #1
  2. UnwilledIce5784
    UnwilledIce5784 Guest
    MICROSOFT JIGSAW

    I uninstalled jigsaw, then re-installed. This solved my problem and all my points and puzzles were restored. Thank You
     
    UnwilledIce5784, Jul 18, 2017
    #2
  3. veridea
    veridea Guest
    microsoft jigsaw - lost all my solved puzzles and point

    Dear Team,

    I had solved quite many puzzles already and had bought some new one and had appr. 15.000 points.

    and today I started the game and continued a open puzzle and after finishing it I saw that all my solved puzzles vanishes and my points went down to 2.500!!

    Please help
     
    veridea, Jul 18, 2017
    #3
  4. 123_649 Win User

    I submitted a case review and it is completely ignored after 2 weeks and seems to be gone

    I know. But why did the "Under Review" status vanish and why is there no way to submit a new case review?
  5. UnwilledIce5784 Win User

    MICROSOFT JIGSAW

    I uninstalled jigsaw, then re-installed. This solved my problem and all my points and puzzles were restored. Thank You
  6. Mister Maka Win User

    Jigsaw history vanished

    Hey there arvyskip.

    Make sure you're signed in with the same Microsoft Account that you used originally. If the Achievements are no longer there than it sounds like you may be using the incorrect account.
  7. Killer Cushion Win User

    Xbox live account has disappeared and has been replaced by my old account.

    i am a VIP legend...... been on rewards since it used to be points not credits... MY ACCOUNT HAS VANISHED TOO. 5 MINS AFTER I JUST LOOKED AT IT!!! it told me to sign up and join too! their uk number is 08445458143 i am furious
  8. OrBiT x Arrow Win User

    Credits just vanished

    if it was about a month ago then they should have been deposited. Your rewards statement on the MyRewards section of the site should list a deposit date. You can double check for the deposit in your account by checking your returns at
    http://commcerce.microsoft.com
    Nope. No deposit.
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Solved jigsaw status and credit points did vanish

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