Solitaire Premium Edition - Yearly Subscription

Hi Michelle,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your Solitaire premium subscription.

To make sure that you'll reach the right support group for this game and for your issue to be logged, responded and monitored accordingly, allow me to redirect you to the proper channel. Kindly use this link to submit a support ticket to Microsoft casual games support:

https://support.xbox.com/en-US/game/microsoft-c...

Please note that in this public community forum, we are players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information.

Regards,

Alvaro

Same problem here and, reading the reviews of both games, more users experience this. See also this thread: https://answers.microsoft.com/en-us/windows/forum/all/solitaire-premium-edition-yearly-subscription-has/9f460945-a417-4ac9-864d-50596182fb64?page=2

When you first logged into Microsoft Solitaire Collection, it created a GamerTag/Username to be associated with the Microsoft Account used when opening Microsoft Solitaire Collection. This is used to track your progress(score, badges, achievements, etc).
This GamerTag is generated randomly and may be changed(1 time for free) if you wish to do so.

Information on how to change your GamerTag can be found HERE.

A 1 week free trial of Premium Edition is given when you first sign into Microsoft Solitaire Collection. The Premium Edition grants access to bonus exp, coins, tournaments etc, as well as Ad-Free. At the end of the free trial, you are given the option to
purchase the Premium Edition subscription or continue to play free, without the Premium features.

Hi,

As far as I can remember, I clicked on the button that says Remove Ads and followed the prompts. I received an email with the following information:

[table][tr][td][table][tr][td][table][tr][td][table][tr][td][table][tr][table][tr]Subscription InformationSubscription: Solitaire Premium Edition - Yearly SubscriptionPlan Price: AUD 22.45 including taxes/1 yearRenewal Date: 06 May 2024[/tr][/table]
[/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table]

I upgraded to win10 from win8. Also have a premium subscription to solitaire if that matters.