Solitaire Collection will not connect to Xbox Live LinkID=808235

I am getting a Save File Error when I open the Microsoft Solitaire Collection. When the collection opens, it doesn't connect to Xbox and I am playing as a guest. When I attempt to connect it says that there is a problem connecting
and tells me to go to

Microsoft - Official Home Page808235. There is one other post here that addresses this issue and I have tried everything in that post on my computer and still cannot connect.

:)

 

Connectivity problems on one PC but not another

I was having problems with games shutting down abruptly on one PC using Windows 10. So, I tried some of the suggested fixes such as uninstalling and reinstalling the games. They didn't help.

Then I started getting a Save File Error when open the Microsoft Solitaire Collection. When the collection opens, it doesn't connect to XBox and I am playing as a guest. When I attempt to connect it says that there is a problem connecting and tells me
to go to

Microsoft - Official Home Page LinkID=808235

I have done that several times with no apparent effect.

The issue seems to be unique to one PC since I am able to play these games on my laptop using my ID.

I presume that my XBox app is corrupt but I don't seem to be able to uninstall it and reinstall it.

 

Connection à microsoft solitaire collection [connection to MS Solitaire collection]

impossible de me connecter microsoft solitaire collection.

[Translation]

Impossible to connect to Microsoft solitaire collection

 

Hi Joe,

Issues with connecting to the Xbox Live are possibly caused by an incorrect network configuration on your computer or the Xbox Live Services are disabled. To resolve your concern, please provide us the following information:

• Is your computer connected via a wired or a wireless network?
• Have you made any changes to your computer prior to the issue?
• Have you checked if the NAT type is Open on the Xbox App? To check the NAT type, launch the Xbox App and go to
  Settings. Then click on the Network tab.

In the meantime, you may also enable the Xbox Live Services by following the steps below:

1. Press the Windows key on your keyboard and type Services in the search box.
   
2. Once the Services window opens, scroll down and look for Xbox Live Auth Manager,
   Xbox Live Game Save, and Xbox Live Networking Service.
   
3. You have to repeat the steps on each service. Right-click on each service and click
   Properties.
4. Make sure that the Startup type is set to Automatic.
5. If the Service status is stopped, click on Start.
6. Click OK to save the settings.

If the issue persists, clear the local Xbox identity data.

1. Open File Explorer and paste the following into the address bar to go to a specific location on your computer:
   %userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker
2. Delete any accounts and cache folders that you can see at this location.
3. Launch the Xbox App and sign in to your account again.

 

Wired connection

No changes to any settings.

NAT Type = Moderate

The services as listed above are set as stated, except Live Game Save, it is set to Manual (trigger start) and does not allow changes to be made to the setting.

This is where I find the folder you listed above C:\Users\Joe\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker

 

Wired connection

No changes to any settings.

NAT Type = Moderate

The services as listed above are set as stated, except Live Game Save, it is set to Manual (trigger start) and does not allow changes to be made to the setting.

This is where I find the folder you listed

above

C:\Users\Joe\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker

 

Thank you for your response. Based on your answers, the NAT on your PC is Moderate. To connect to Xbox Live, the NAT should be set to Open. To resolve your concern, you may perform the provided solutions on this

link.

Make sure that you restart your router or modem and your computer to save the changes.

If you need assistance on how to configure the settings on your router or modem, you may contact your router manufacturer.

Let us know the results and feel free to reply to this post if you have any other queries.

 

The solution made the setting go from moderate to strict and also blocked access. Restoring all changes brought it back to moderate and connected. The game still says corrupt save file and will not allow me to login to the games.

 

Thank you for keeping us updated. We would like to know if you have tried to uninstall and reinstall the game from your PC. We would also like to verify if you are getting the same error message when playing other games online.

We will be waiting for your response.

 

Yes, I have tried to uninstall-reinstall the solitaire collection app. I pay for the premium edition. I have downloaded two other games a spider solitaire and solitaire pro but both of them do not work either.

 

Since the NAT is still at Moderate status, you need to open the network ports to be able to play or sign in to Xbox Live. You may visit this

link to resolve issues connecting to the server of the game.

If the issue persists, you may also visit the game’s community page to ask questions and get additional support from the Microsoft Casual Games team on this
link.

Let us know if you have any other queries.

 

Nothing?

 

I suppose you can refund my money that I paid for premium edition since it doesn't work.

 

Hi,

The details you have provided on your first post regarding the Network status of your device indicates that this issue has something to do with the system's network configuration. Changes you've made on your Microsoft Outlook account shouldn't affect the
network capability of the Xbox app. We need to gather more information about the issue by answering the following questions below:

1. Have you tried to playing the game using a different PC?

2. Have you tried playing the game into a different network?

For the mean time, let's power cycle your device and your network hardware. Here are the steps:

1. Unplug the power cable from the back of the router, modem, or gateway for five minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Turn of your Windows 10 device by pressing the power button for about 10 seconds until it shuts down completely.

3. Unplug the device's power cable. Wait 10 seconds. If you're using a laptop, remove the battery.

4. Plug the device's power cable back in.

5. After five minutes, plug the modem or gateway in first and wait for all the lights to return to their normal state.

6. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

7. Check if there are any changes on the Network Status of the Xbox app.

If the same thing occurs, the next solution is to open network ports. Click this link and follow the steps on how open network ports using port forwarding.

Regarding the steps on how to open network ports, we advise that you get in touch with your Internet Service Provider for in-depth assistance.