Solitaire Collection Restore Purchase Issue On Android 12

Thank you, I asked the platform you used to purchase the subscription because you replied previously with this “Purchased using my Android phone”

If you used your laptop to purchase the subscription, you can restore this purchase by opening Microsoft Solitaire Collection > Click on the Menu button > Scroll down and click where it says “Restore Purchases”.

Lastly, I appreciate the opportunity to let you know that you can always contact Microsoft by visiting the Contact Us website they have available to let us contact them.

Hi NicoleL,

Thank you for reaching Microsoft Community. We're sorry for the inconvenience this has caused you.

I'm sorry to hear that you're having trouble restoring your No-Ads subscription in Microsoft Solitaire Collection on your Android device. I am here to help and let us work on this together.

Here are some steps you can try to resolve the issue:

1. Make sure that you're signed in to the Google Play Store with the same account that you used to purchase the subscription.
   
2. Clear the cache and data of the Google Play Store app on your Android device. To do this, go to Settings > Apps > Google Play Store > Storage > Clear cache and Clear data.
   
3. Uninstall and reinstall the Microsoft Solitaire Collection app on your Android device.
   
4. Open the app and go to the Settings menu.
   
5. Tap on "Restore Purchase" and wait for the process to complete.
   

I hope this helps. Let me know how it goes.

Kind regards,

Lavenia

Hi JustineTime,

Thanks for reaching out to us in the forums for this issue. Since you're having this issue with an Android device, you may wish to attempt the troubleshooting steps available in the following support article: Microsoft
Solitaire Collection on iOS and Android.

Give this a try and let us know the results.

I hope that this helps out!

Watch "Microsoft solitaire collection tripeaks July 23rd 2019 solution for android" on YouTube
https://youtu.be/f9c9WTBWR1w

Hey there JorgeOddo

When you are stating you replaced the Hard drive, was this The internal Hard drive or an External?

Either way there is some troubleshooting that I was able to pull up for issues with the

Solitaire Collection that you can give a try.

I hope this helps!

{{XBF Erick}}