solitaire collection crashes after ad

theproviders1 · Mar 1, 2017

Solitaire collection has been crashing after playing ads on the latest fast ring builds. The add will play before the challenge selected and right after playing the app will crash - this only happens with ads that are real life videos and does not happen
with game ads - so an ad for Aldi for example crashes and an ad for Sudoku will not crash. This has been happening with all builds related to the creators update and I have multiple computers with different processors and video cards that this is happening
on.

:)

JumpyRaptor8888 · Mar 1, 2017

Micro. Solitaire closes after ad plays

Unable to play the solitaire collections. After Ad finishes the game closes. Earlier it was just the Snickers Ad but now closing after any Ad.

theproviders1 · Mar 1, 2017

Solitaire still crashing with latest fast ring build and latest solitaire update after ad plays

Solitaire collection still crashes after advertisement plays when selecting daily challenges or events. Only certain ads cause this to happen for me specifically the Aldi ad will crash every time, where game ads typically do not crash the app. This has
been ongoing since upgrading in the to the creators version in the fast ring has started.

UnkinderWig130 · Jun 13, 2017

This is happening to me now. Is there no comment from xbox?

UnkinderWig130

This is happening to me now. Is there no comment from xbox?

Mister Mascot

Done all that drivers are all up to date. Window 10 is up to date, uninstalled an reinstalled app. Everything is up to date.

Still have the problem. However, after Microsoft game ads everything works, it's those other commercials that bugger things up. And CRASH!

Thanks for the details,

Is it happening any time an ad plays or just at random? Do you notice issues in other games you play?

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Mascot

Hey there MonauralPillow5,

Sometimes these can be caused by outdated software or drivers. What device are you playing the game on and have you checked to see if your computer or device is fully up to date?

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

MonauralPillow5

Hey there ,

Sometimes these can be caused by outdated software or drivers. What device are you playing the game on and have you checked to see if your computer or device is fully up to date?

_______________________________________________________

Mister Mascot

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Done all that drivers are all up to date. Window 10 is up to date, uninstalled an reinstalled app. Everything is up to date.

Still have the problem. However, after Microsoft game ads everything works, it's those other commercials that bugger things up. And CRASH!

nodster42

I think I've found a fix. Before or while the ad is playing, make the window smaller than full screen (not completely minimized) so you can move it around with your mouse by clicking and dragging the window title bar. As long as you are "hanging on"
to the window with your mouse when the ad ends, it shouldn't close and should go to your game. So far, this has worked 100% of the time on my laptop.

solitaire collection crashes after ad