Solicitud de informacion [Translation - Information request]

Web translation:

Information request

Hi, I have an xbox live card that was given to me, but I can not apply it for belonging to the Brazil Region instead of the USA Region, where I am registered.

How can I change the card inside Microsoft to the correct region?

With the seller do not achieve anything!

And I can not find an help item in xbox live or microsoft.

Thank you

Response:

Hi there,

I'm afraid it's not possible to change the region of the card itself, it's best to return the card to the giver since you won't be able to redeem it.

Hi iosirt,

Thanks for coming to the forums for this question. As previously stated by our Ambassador, it is not possible to change the region of the card you received. You would need to contact the seller to obtain either a refund or a card for your correct region
in order to resolve this particular issue.

Microsoft gift cards terms and conditions

I hope that this information helps out.

According to Perfect World (the creator of NeverWinter) there is currently no Spanish localization of the game nor have they made any announcements of adding it at this time.

Después de enviar su solicitud de reembolso
Recibirá un correo electrónico de confirmación y recibirá una respuesta del equipo de soporte en un plazo de 72 horas.

Para cancelar su solicitud de reembolso: responda al correo electrónico de confirmación solicitando la cancelación.

Si no recibe una respuesta del equipo de soporte en un plazo de 72 horas: responda al correo electrónico de confirmación solicitando una actualización sobre el estado de su solicitud.

Para rastrear el estado de su solicitud de reembolso: Verifique su historial de pedidos.

Si tiene una pregunta una vez que se procesa su solicitud, responda al correo electrónico de la decisión.

Nota Responderemos si tenemos información adicional para proporcionar.

[Translation-After submitting your refund request

You will receive a confirmation email and receive a response from the support team within 72 hours.

To cancel your refund request: Reply to the confirmation email requesting cancellation.

If you do not receive a response from Support within 72 hours: Reply to the confirmation email requesting an update on the status of your request.

To track the status of your refund request: Check your order history.

If you have a question once your request is processed, please reply to the decision email.

Note We will respond if we have additional information to provide]

Hola! la app te despliega algun error? nos podrias brindar un poco mas de informacion

[Translation - Hello! Does the app show you an error? you could give us a little more information ]