Sold Xbox 1 last year but purchased games in store now they dont show up under my profile

ryansalem1 · Mar 7, 2020

So i bought skyrim and Bioshock through whatever store Xbox 1 uses amd downloaded them directly onto my xbox. Today i purchased an Xbox S1t and when i logged into my Microsoft Account it stated i had never owned any games. How do i get the two games i
purchased back onto my profile so i can sync them and play them on my new device. I dont have my serial number of my old device so i cannot track it down. Any tips on how to get back my purchased games as well as a few other free gsmes i downloaded ad well
like saints row 4? Its wierd my account is active but under the devices when i click Xbox 1 it says no online games were purchased.

:)

Netechma

like
bowski477 had already said. My first thought is you must be logged into a different account. Do you have multiple?

Fl0ydPinkert0n

Are the games in your purchase history on microsoft.com?

Might be worth checking your email accounts to find the receipt To check what account you purchased them on if not.

Yeah, I agree with this. Go to the following site, and make sure to log into the account that purchased the games. They should appear in your Order History.

https://account.microsoft.com/billing/orders/

Northern Lass

Are the games in your purchase history on microsoft.com?

Might be worth checking your email accounts to find the receipt To check what account you purchased them on if not.

bowski477

The games are attached to your MS account not the device. Are you logged in on the account that you used on the previous console? If you log into account.microsoft.com and view your purchase history can you see the games there?

Saul-1DBA37E6-C98B-4

Any purchased games should show up under "Ready to Install" in the "My Games and Apps" page.

The game should be available to play now it has been released and should show up there, and should also show up as purchased when locating the game in the store.

Sold Xbox 1 last year but purchased games in store now they dont show up under my profile