ซื้อเกมใน Store[Buy games in the store]

ChanaratKngtem · Jun 11, 2019

คือผมมีปัญหา ซึ่งผมเคยซื้อเกมstate of decay 2 บนMicrosoft Store ผ่านไป 2 ปีเกมหายจากบัญชีไม่ทราบว่ามีวิธีแก้ไหม พอกลับไปดูบิลตอนสั่งซื้อใน Gmail เมล์ของปี 2017 หายไปหมดแล้ว

[Translation - I have a problem, which I used to buy the state of decay 2 game on the Microsoft Store 2 years ago. The game disappeared from the account, do not know if there is a solution. When returning to see the order bill in Gmail, the mail
of 2017 is gone.]

:)

{Parity}

You should reach out to
Xbox Support for assistance with purchasing issues/questions.

Have you tried going to the store to see if it shows that you own the game?

Smwutches

It's weird because it's let people before, but I have a feeling if you actually play it they may think you'd want to keep it and deny the refund.

AnonymityAu

It can take a few days to get a response from a refund request. So since you already sent one in, I'd wait until you get an email confirming if the refund has been approved or not before doing anything. If it has been approved, then you'll get your money back after that.

Okay thanks mate. It would also be nice if it would let me install it and play until I get the refund but oh well. Thanks for the help

Smwutches

It can take a few days to get a response from a refund request. So since you already sent one in, I'd wait until you get an email confirming if the refund has been approved or not before doing anything. If it has been approved, then you'll get your money back after that.

Smwutches

The only other option would be to try to find games on disc.

ซื้อเกมใน Store[Buy games in the store]