Sock Puppet Harassment

Thank you, but I am still unsure as to which forum to post to. I am unfamiliar with the particular game the harassing account referenced, and I was under the impression that this was the xbox general forums. Would you perhaps be able to provide a link
to where this would more appropriately be posted?

Again, this is the same canned response I've recieved from other support staff and it is COMPLETELY unhelpful and dismissive.

Hi Wolf,

Unfortunately, the only ones that can do anything or answer these questions is enforcement. There also isn't any way to get ahold of them. Even regular support are unable to contact enforcement. So in this situation, just keep doing what you are doing, by
reporting them. Also if you like go on the game forum itself and post to that letting them know. Whatever you do don't interact with them in any way, which looks like you haven't.

We apologize for how this is being handled and that you have to go through this.



Thanks,

Brad

This is from the Enforcement site:

Will I get banned just because I received complaints?

No. A common misconception is that a certain number of reports will result in an automatic suspension. According to the myth, even if you haven’t done anything wrong someone can get you suspended by encouraging players to file many
complaints. This is completely untrue.

XBLPET investigates complaints and takes each report into consideration when making an enforcement decision, but a certain volume or frequency of complaints doesn’t guarantee a suspension. We take an evidence-based approach to enforcement
and take numerous factors into account when considering issuing a suspension. The context around the content or activity is particularly essential and drives our decision-making process. Simply put, there is no magic formula that instantly results in a suspension.

Despite what some may claim, XBLPET will never ever ban anyone “for no reason”. Suspensions
always occur as a result of a specific Code of Conduct violation.

Here is the link, so you can check it out for yourself: https://enforcement.xbox.com/en-GB/home/howto#sub-topic0-5

False reporting can lead to a suspension, all reports are reviewed by a real person using the data grabbed at the time of reporting.

Hello Fear,

As far as your suspension you can do a case review if longer than a day. Also, just keep blocking and reporting the many profiles.

For information about the ban, you would need to go to Enforcement website<https://enforcement.xbox.com/>.If
the suspension is longer than 24 hours you can file a case review. If the suspension is longer than 24 hours you can submit a case review.



Case Review Procedure

* Submit Case: You are about to submit a case for review. Please make sure to include any relevant information or facts before submitting.

* Under Review: Your case is currently under investigation by XBLPET.

* Need Info: XBLPET requires additional information from you. Please refer to the enforcement agent’s latest comment and submit additional details to continue the investigation. Note that not every case will require additional information
and/or discussion.

* Decision: The Case Review has completed. Please refer to the enforcement agent’s comments for additional information.

* Summary: The completed outcome of the Case Review, which you may refer to following the case’s closure.



You can check your Case Review status at any time by visiting your Enforcement History or Case Review History.Enforcement are the only ones that can help with this issue.



I hope this helps.



Thanks,

Brad