So when can we see a fix

Discus and support So when can we see a fix in XBoX Rewards & Social to solve the problem; So it has been I think about 2 months now and still no fix. I know you guys said " known database issue" but now it is telling me I'm not a gold member... Discussion in 'XBoX Rewards & Social' started by MatthewSteffen, Apr 25, 2017.

  1. MatthewSteffen
    MatthewSteffen Guest

    So when can we see a fix


    So it has been I think about 2 months now and still no fix. I know you guys said " known database issue" but now it is telling me I'm not a gold member too and that is not true. So when do you guys think this problem will get fixed?

    :)
     
    MatthewSteffen, Apr 25, 2017
    #1
  2. BryanCable
    BryanCable Guest
    Xbox one S, Netflix dims screen when HDR is enabled

    I have yet to see Microsoft or Netflix acknowledge that this is an issue. When can we see a fix for this?
     
    BryanCable, Apr 25, 2017
    #2
  3. Andrew Robulack
    Andrew Robulack Guest
    Can't see gun of HUD display

    We're about halfway through a campaign. This morning when we started playing, though, we couldn't see the gun in the MC's hand and we couldn't see any of the elements of the HUD display. When we shoot, though, we can see the gunshots, they just seem to
    be coming out of an invisible gun. Anyone experience this before? How can we fix it?
     
    Andrew Robulack, Apr 25, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    So when can we see a fix

    Hello Tallart73,

    We see that you received a deposit in the end of month deposit occurring today. However, you Gold Subscription being incorrectly detected is due to some changes brought on by the Preview Program that has changed the way in which subscriptions are categorized
    in our database. We are currently working on resolving this issue. Apologies for the inconvenience.
     
    XBLRewards8, Apr 26, 2017
    #4
  5. XBLRewards8 Win User

    So when can we see a fix

    Hello Tallart73,

    We see that you received a deposit in the end of month deposit occurring today. However, you Gold Subscription being incorrectly detected is due to some changes brought on by the Preview Program that has changed the way in which subscriptions are categorized
    in our database. We are currently working on resolving this issue. Apologies for the inconvenience.
  6. EvanLamping Win User

    When will we see a fix for Samsung TVs??

    I have, it’s been an ongoing issue for almost a year.
  7. Rostom L Win User

    When will we see a fix for Samsung TVs??

    Hi EvanLamping!

    This is clearly not the situation I want you to be in. I would feel the same way if I were on your situation. The Microsoft/Xbox Team really appreciate all our suggestions and feedback to help them improve their products & services. I recommend that you instead report the issue directly to them by using the Report a problem app on your console so this will be investigated properly. You can check the detailed guide on how to do it here https://support.xbox.com/help/account-profile/m...
  8. Onyx Is Here Win User

    When will we see a fix for Samsung TVs??

    Hello EvanLamping, sorry to hear you're having audio issues on the console.

    I do want you to know that this is an issue that Xbox is aware of as per the Xbox Insider Preview Program. If you're not in the program I would recommend installing the Xbox Insider Hub to read more about it and report the issue as suggested above.

    There are issues with some updates that they do work on as they can. Just recently they've fixed the controller disconnecting issue so hopefully the audio issue is next on the chopping block for them.

    You can read more about fixes and updates via https://news.xbox.com.
  9. xCherrieTerriex Win User

    So ... When can we get it ?

    just bought it! but dissapointed i cant play local split screen :(
Thema:

So when can we see a fix

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