So what is this charge from you?? my purchase history says I haven't had any purchases in...

Hi Katherine, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Unauthorized charges"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your product and category > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

If you haven't done so already you may want to double check you purchase history at account.microsoft.com and make sure that is what you were charged for.

So that halfway worked. I purchased it twice so I should have 2000 v bucks but I only have 1000. I checked my purchase history and both purchases say complete and my bank account was charged for both purchases. So what do I need to do to get the rest?

I had the same problem with Halo Wars.

The marketplace says I haven't bought it even though I have. And it tries to charge me for it again.

But the game is in my download history.

So go to the download history and download it from there. It is easier to find if you access your download history from the 'my account' section of this website as it has a sorting feature.

If you purchased Minecraft Bedrock(Windows edition) the transaction won't appear as a charge from mojang, would appear as a charge from Microsoft

Unfortunately the picture you attached does not work as a proof of purchase or ownership, for that would be needed that the purchase appears on the order history(as none of your purchases disappear from your order history even if you cancel or refund the purchase)