So theres a problem with my Xbox live gold abonnement...

Hello there everybody,

I just bought an xbox one in bundle with a fifa 18 code and a forza horizon 3 code with the hot wheels dlc from the german store "mediamarkt" which includes also a 14-day test abonnement of xbox live gold.

On my microsoft account it says that I used this code, so I think it should work but it doesnt.

Every time I want to play a Fifa 18 online game, it says that im not able to play because I dont have xbox live gold.

Im asking for quick help and hope that my problem can be solved because i cant wait to play fifa

:)

 

Abonnement Xbox Live Gold

Bonjour, je viens d'avoir un problème avec mon abonnement Xbox Live Gold, j'ai renté mon code dimanche ( 28 mai 2016) et cela trés bien marché jusqu' maintenant. En effet j'ai voulu jouer un jeu qui nécessite un abonnement Gold mais ils m'ont renvoyé
au proposition d'achat des abonnements. J'ai donc redémarre ma xbox One mais le problème persiste. Mais cependant j'ai pue y joué ce matin sans problème...

Pouvez vous m'aider svp ?

Merci d'avance

[Translation: Hello, I just had a problem with my Xbox Live Gold subscription, I took my code Sunday (May 28, 2016) and it worked so well until now. Indeed I wanted to play a game that requires a Gold subscription but they have referred
me to the purchase proposal of subscriptions. So I restarted my xbox One but the problem persists. But nevertheless I have played there this morning without problem ...

Can you help me please ?

thank you in advance]

 

Renouvellement de mon abonnement

Salut,



Les abonnements gold sont cumulable. Par conséquent, tu peux, si tu le souhaites, renouveller ton abonnement de suite.

Ton abonnement Xbox Live 12 mois prendra effet la fin de ton abonnement Xbox Live 1 mois.

 

Can you please check if the subscription shows on your account using this link.
https://account.microsoft.com/services

If it shows that you have an active subscription you will need to remove your profile and re-add it back to refresh your Gold status. For full steps you can check this guide.

https://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

If this doesn't fix it, please reach out to the official Chat/Phone Team for additional assistance: xbx.lv/rqQZaL

 

Well, it does only say "Join Xbox Live Gold" and "Learn more", but on my Microsoft-Account it says that I used the code, and if I got to "Abonnements" in my xbox it says, that I have the gampe and xbox live gold...

 

Gold trials will not change your account status to gold. They only give you access to some aspects of online multiplayer. They will not work with all games or game modes. So it may not work with that particular game.

 

Do you know if FIFA 18 should work with the gold trial of the xBox one Bundle? I also can not play online with this gold trial for 14 days

 

I don't think it will.

 

I checked the account and on my xBox and on the xbox Website I am a gold member. I also can buy new games with gold discount.

And I have delete and login again my xBox Account on the xBox a few times.

But FIFA18 will not start the multiplayer modus. The EA-Support told me xBox is the problem. But I can use other Gold features. Does someone has an idea?