So many problems...

Discus and support So many problems... in XBoX Games and Apps to solve the problem; Connection is a problem all round. Then there's the gifting problem, others not being able to do either, send or receive. Here's a new one. My keys... Discussion in 'XBoX Games and Apps' started by Tiggertanty, Apr 28, 2018.

  1. Tiggertanty
    Tiggertanty Guest

    So many problems...


    Connection is a problem all round. Then there's the gifting problem, others not being able to do either, send or receive. Here's a new one. My keys earned disappeared from my Social account tonight. I55 went onto my total, but I didn't choose to redeem them...the
    other 155 have just vanished. Not happy Jan!!!

    :)
     
    Tiggertanty, Apr 28, 2018
    #1
  2. So Many Problems

    Thanks for following up, THE1AUTOCRAT. The descriptions in your original post about how your console freezes, the disc tray won't open correctly, and the graphics degrade definitely points to a repair. However, it's definitely up to you whether you want
    to send it in or not. Regardless of your decision, please make sure to refrain from any self or unauthorized repairs as that would violate the
    Terms of Use.

    If you'd like to conduct some more tests just to cover all your bases before sending your console in, I would recommend running through the troubleshooters related to the issues you are experiencing. "Screen
    Freeze Solution
    " and "Disc Drive Solution" would be a good place to start.

    Hope this helps provide you with some further steps going forward. Keep us posted on how the troubleshooter work out.
     
    Mister Darcy-9112DFBA-C8F5-4A28-894C-8B6135A0967B, Apr 28, 2018
    #2
  3. THE1AUTOCRAT
    THE1AUTOCRAT Guest
    So Many Problems

    I'm not under warranty anymore. But, I think I'll try that can of air stuff. The xbox stays in the basement and I have tried cleaning it out, but never with the can of air method. Thanks.
     
    THE1AUTOCRAT, Apr 28, 2018
    #3
  4. Salemsalive
    Salemsalive Guest

    So many problems...

    I can get onto France. But nothing else. I did think two days ago, I had keys missing myself. Total seemed to diminish too quickly. Sounds like someone is messing with the programming? Or is this a long awaited update to this game? What ever it is. I wish
    this was fixed quickly. Or someone from Microsoft to inform when this will be fixed. I will be shocked if anyone from Microsoft does respond.
     
    Salemsalive, Apr 28, 2018
    #4
  5. Mister Darcy-9112DFB Win User

    So Many Problems

    Greetings, THE1AUTOCRAT! I'm very sorry to hear about your experience. I can definitely appreciate the fact that you don't want to send your console in for a repair, however given the description of your issues in the original post, it definitely appears
    as though your console needs it.



    If you need any guidance about the repair process, you can find information in this support article titled "How to get your Xbox product repaired". Thanks and please let
    us know if there are any questions we can answer for you.
  6. Mister Darcy-9112DFB Win User

    So Many Problems

    Thanks for following up, THE1AUTOCRAT. The descriptions in your original post about how your console freezes, the disc tray won't open correctly, and the graphics degrade definitely points to a repair. However, it's definitely up to you whether you want
    to send it in or not. Regardless of your decision, please make sure to refrain from any self or unauthorized repairs as that would violate the
    Terms of Use.

    If you'd like to conduct some more tests just to cover all your bases before sending your console in, I would recommend running through the troubleshooters related to the issues you are experiencing. "Screen
    Freeze Solution
    " and "Disc Drive Solution" would be a good place to start.

    Hope this helps provide you with some further steps going forward. Keep us posted on how the troubleshooter work out.
  7. THE1AUTOCRAT Win User

    So Many Problems

    I'm not under warranty anymore. But, I think I'll try that can of air stuff. The xbox stays in the basement and I have tried cleaning it out, but never with the can of air method. Thanks.
  8. THE1AUTOCRAT Win User

    So Many Problems

    See, I understand that this could be possible. But there's something stopping me from going down the "pay for repairs" route.

    The xbox plays fine as long as it's an older game. What kind of hardware would be selective about how broken it is? That's like saying your car is broke only when your aunt is riding with you. It just doesn't make any sense at all.

    I can play Dead Island, Halo 3, Saints Row 2, Minecraft, and probably more without it ever giving me the Open Tray thing. But when I try to play a few other games, it takes it forever to load it. And even then, it will pop up the window telling me to clean
    the disc. Keep in mind, I clean every disc when I play a game. Especially when I know it doesn't want to play.

    In short, none of this sounds like a call for repairs to me. It's just extremely weird and I'm kind of looking for someone who might be more knowledgeable about it to give me some more answers besides, "I don't know, try throwing hard cash at it. That solves
    everything."
  9. THE1AUTOCRAT Win User

    So Many Problems

    Also, I don't think it's a cleanliness problem. If it reads one disc, shouldn't be able to read the other? JUST NOW, I put in Dead Island and the icon came up, no problem. I took it out and placed Prototype on the tray, pushed the button to close the tray
    and.... black screen for a bit, then "Hey, your disc that's just now been cleaned is dirty."
Thema:

So many problems...

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