So I my recovery email has been deleted AND I have no access to my old phone number and I...

Hi,

I'm sorry but I don't think that there is a way for you to prove that the account is related to you.

It also sounds like that you hadn't logged into your account for a while. After 2 years of inactivity it might have been already deleted. If that is the case it's gone into electric Nirvana anyway.

Sorry

I reallyt dont understand why i can not be allowed to access my account when i have the credit card details and the cosole ID number and all of the other releavant details, i have my email address and my login password and for no apparent reason , microsoft has locked me out for suspicous activity , and the only way i can get back in is by accessing my email account, but as i have stated , this account has been cancelled as its an old email i signed up with years ago.

I do not understand why there is no way to access my account that i pay the monthly bill for ?

it would seem the only recourse you are giving me is to cancel my microsoft accounts through my bank.

Is this what you are telling me to do ??????

Dean

Good morning Josef, thank you for responding; I have already expressed my problem. I want to delete my old email and old telephone number

so that I can log into my account. I can not find any options to change the email or the phone number which is needed for verification. I have

set up another account with my updated email and new phone number but there are still some accesses that are denied because of inability to

verify my account with the obsolete email and phone number. I would appreciate any assisstance that you might provide with this matter.

I didn't have a phone number associated it recently asked me to add one but says it will take 30 days to change the old (deleted) email to a phone number to use as a recovery method.

Do I actually have to wait a month to log into the account...

We logged in to the xbox with the correct credentials in the usual location so i'm not sure why it even asked for a two factor authentication that now has us locked out.

Regards

Fraser

Hi guys just to add on this is the email I got in reply to my request on my old account reactivation

"We have determined the Microsoft account -my previous email address- does not exist. This is normally caused by an account being set to inactive, the account was deleted, or the account has expired. The account recovery request with issue number 636xxxxx
has been closed.

Please note the following:

A Microsoft account will be set to an inactive status if a user has not signed in to Hotmail for a period of 270 days.

A Microsoft account will be deleted if a user has not signed in to an account within 365 days."

I thus created another microsoft account, this one, and have been trying to tie my xbox GT to it. But in order to do so I need to have access to my previous microsoft account that has been deactivated.