So EA just Banned me but won't provide me any information on why? Suggestions?

Hi ExitReality93, my name is Joel, I'm here to help you with any problems or questions you may have.

ExitReality93, I am sorry that this has happened to you, however from here we can only guide you through the process so that you can verify the cause and appeal your sanction.

EA is an independent company with its own Security Policies, so if your account was banned by EA and not Microsoft, this is something you can only discuss with EA support under its own Policies.

Note Customer Service cannot assist with suspensions or disciplinary action. These personnel do not have access to compliance details. Read on for information on how to ask questions about your current suspension.

*** Only by following the steps indicated above can you learn about your case and appeal only if this option is available to you, there is no other way to contact the Enforcement department and no one else at Microsoft can help you

Important Xbox will not tolerate any abusive behavior. When submitting an appeal or responding to an agent's request for additional information, do not insult or threaten Microsoft employees or post profane, bigoted, or otherwise inflammatory content. Case review inquiries are subject to the guidelines outlined in the Xbox Community Guidelines. Disregarding these rules may result in closure of the case review. Especially offensive violations may result in additional disciplinary action from Xbox.

Regards

What bothers me the most is that they will tell you why your GT is banned, including all violations, but they won't tell you why your console is banned. In my opinion a GT is the less serious of the two. So why not an answer for a consule ban. I'm just
going off of what I'm hearing from all of you people that they won't give me an answer. I will just hope and wait for a response like customer support said they would provide.

If it's a console ban, xbox phone support won't provide any information on those, though they say they don't ban consoles unless they're 100% sure that there's been a violation. The phone support people have absolutely no information on any suspensions or
bans. A Roxio device shouldn't cause it, but there are plenty of other reasons why a console can be banned.

It wasn't banned when I got it! It was BRAND NEW and I played online with it! It got banned after about a week and a half and I don't know why! Microsoft just picked me out and banned my Xbox and they won't tell me why or send me a new one? It's so unfair?!

My Question Was Why Have I Been Banned And That Hasn't Been Answered So

And So There's Staff For Th Enforcement Section But They Can't Tell Me Why I'm Banned They Can Just What? Ban Me And Lock Threats Your Telling Me A Hole Section Of Xbox Can't Be Contacted By Anyone They're Just Off Radar Noone Knows Where They Are Or Anything
And Your Threatening To Ban Me Won't Stop Me For Getting What I Rightly Deserve Im Not Just Gonna Let £200 Go Like That ,I Paid For A Service And Want To Know Why I Was Banned From The Service For A Week..So Untill I'm 1 Un-banned Or 2.Told An Legitament
Reason Of Why I'm Banned Im Not Stopping