So dumb ……..

Check account.microsoft.com and look at your subscriptions and services to make sure you don't have an outstanding balance on the account. That would prevent you from adding a code until you pay the balance.

ok I checked and I don’t have any unpayed balances, I’m in a family could that be an issue? And after the code doesn’t work there is a weird code thing at the bottom, if u need it I can tell you.

Check account.microsoft.com and look at your subscriptions and services to make sure you don't have an outstanding balance on the account. That would prevent you from adding a code until you pay the balance.

The encryption key has to be applied to it, which sometimes takes some time

Hi Leorichxl, my name is Jhon and it will be a pleasure to help you.

I know how frustrating it can be to lose access to one of your accounts. The only alternative you have at this time is to submit the account recovery form. There is no other way. I have already researched them and the only way to recover an account is. by the form:

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

https://account.live.com/acsr

Here are some tips to help you complete the Microsoft account recovery form:

-Provide as much information as you can. The more information you can provide, the more likely Microsoft will be able to verify your identity and recover your account. Include your name, email address, date of birth, phone number, and any other information you can remember about your account.

-Be specific and precise. When answering the questions on the form, be specific and precise. For example, if you're asked for the email address you used to create your account, don't just say "my email." Instead, say "my email is [email address]."

-Remember your passwords. If you remember your previous passwords, include them in the form. This can help Microsoft verify your identity.

-Be patient. The account recovery process may take several days or even weeks. Don't be discouraged if you don't receive a response right away.

Please note that Xbox support cannot help recover accounts, but in that case, if you want to contact them and talk in a live chat for more detailed information, you can access the link below.

Support: https://support.xbox.com/contact-us/

If you don't get it, most likely you should accept giving it up for lost.

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

I hope you can understand it and this information has clarified at least some doubts. I hope the problem is solved, I wish you good luck.

"The invisibility potion renders you invisible to the naked eye, but doesn't make your enemy stupid, they can still HEAR you."

but the enemy is stupid enough to have an arrow through their chest but chalk it up to the wind.