So are refunds on digital games that have been launched not allowed anymore?

So I purchased Watch Dogs Legion. I played it for a bit before noticing that the game has many bugs. I looked more into it, and apparently there is a bug that can delete your save file. Due to these bugs (one of which is game breaking), I figured I would
request a refund. I opened a request, and it was denied saying that they don't issue refunds on games that have been launched. I replied back further mentioning the bugs I have experienced, but they sent back a very similar reply and closed my case. This is
very frustrating, as I have read that they did a policy that allowed for refunds if the game hadn't been played much and it was within a two week window after purchasing it (I assume this has been changed). In the eight years I have had my Xbox Live account
I have not asked for a refund once, and the one time I did, I got a generic response and was told that refunds weren't issued. I've done more research into the refund policy since getting denied only to find that several people have mentioned that they have
gotten refunds after launching the game. Overall, this is very frustrating. I don't think I will purchase another full-priced digital game off of the Microsoft Store unless a physical copy is not available for this reason (I usually buy physical, but due to
Covid I buy most of my games digitally now).

Now to my question. Has the policy changed? Refunds used to be issued if you had around two hours played and had the game for two weeks or less.

:)