Сняли деньги!!! [Translation - The money was withdrawn!!! ]

В аккаунте Microsoft задолженность, а так же сняли деньги с банковской карточки. За что тогда списали деньги?

Translation:

In the Microsoft account debt, as well as withdrawn money from a bank card.
Why then wrote off the money?

Hi Melya,

Thanks for reaching out to us in the forums for this issue. Sorry to hear that your purchase of FIFA 19 didn't go through but the payment amount may have been taken. Sometimes this is only a pre-authorization hold on an amount; however, if you believe that
you were charged in error, then you'll want to double-check in your Microsoft account Order History to see if it, in fact, did note the
charge on your Microsoft account. If the charge is not listed in your Order History, I would recommend to
contact Customer Support
for further assistance. Sadly, we here on the forums do not have the tools available to do so.

I hope that this helps out!

Ок,но какого???Я упустил свой шанс купить игру по скидке,что мне теперь делать???

[Translation]

Okay, but what??? I missed my chance to buy a discount game, what do I do now???

Hey there Melya,

Thank you for reaching out to us on the Forums and I do apologize for any inconvenience!

If you attempted to purchase the game today it should still be on sale for you. Go ahead and
Contact Xbox Support for help with the purchase. I understand you have already been billed but as stated previously it is only a pre-authorization and you should be getting it
in a few short days.

I hope this helps.

Привет, как Microsoft Agent упомянул это будет временный заряд, чтобы убедиться, что вы покупаете игру, а не кто-то еще, как российское законодательство очень строгое с этим типом поведения, я понимаю, это расстроило вас, и я могу только извиниться временное
обвинение г исчезают в течение нескольких дней назад к вашей банковской карты вы использовали для покупки FIFA 19 от я надеюсь, что это помогает.

Спасибо

Алек

Translation:

Hi, as Microsoft Agent mentioned it will be a temporary charge to make sure that you are buying the game, and not someone else, as Russian legislation is very strict with this type of behavior, I understand it has
upset you, and I can only apologize the interim charge g disappear in a few days ago to your bank card you used to buy FIFA 19 from I hope this helps.

thank

Alec