Smartglass issues please help

My smartglass app wont connect to my xbox 360 with either apple or android. Using the xbox 360 smartglass but it wont connect to my xbox. Suggestions anyone?

:)

 

Xbox app and Xbox 1 aren't connecting

Hi,

Depending on the console that you are using, there are different solutions that we can to help resolve issues with the Xbox SmartGlass. Refer to the following articles below and perform the solutions provided:

• Fix SmartGlass connection and performance issues on mobile devices
• Set up and use SmartGlass on Xbox One

Let us know if anything comes up so we can provide further assistance.

 

Smartglass

HI I am having trouble with my smartglass, on Xbox one, I have deleted the 360 smartglass and downloaded the Xbox one, smartglass, but it keeps saying that the console isn't listed, please help

 

Hi, This should resolve you're issue support.xbox.com/.../smartglass-android-help

 

Same wifi network and nothing microsoft can do to help me which has been confirmed by the 3 tech support people who were unable to help. Im sure theres someone out there that knows their stuff that can assist me! WHERE ARE YOU?!!

 

Best answer.

•If you can’t connect to your Xbox 360 console using SmartGlass, first make sure Xbox SmartGlass apps is On in your console settings. Here’s how: 1.From Xbox Home, go to Settings.

2.Select System and then Console Settings.

3.Select Connected Devices.

4.Verify that Xbox SmartGlass is On.

•Make sure that the same profile you’re using on your device is already signed in to the console.

Source:
support.xbox.com/.../smartglass-android-help

 

Trust me ive done all these basic steps 100 times. Thanks for trying though

 

Hey there

Welcome to the forums

.

When you are using Smart Glass, are you using Windows 8?

.

If so, make sure when you are signing in, that your account details are correct. This can sometimes cause the problem.

Also, you must have both, the Computer ect.. and the console connected to the same network. Without this, the Smart Glass will not pick up the Xbox

You may also want to check your fire wall as sometimes the fire wall stops programs and software from connecting to the Computer/device

.

Hope this helps

Regards,

 

Also, them instructions should work on other systems, not just Windows 8