Smartglass for Xbox 360 cannot connect to console

Discus and support Smartglass for Xbox 360 cannot connect to console in XBoX on Consoles to solve the problem; On my home network, with Smartglass for Xbox 360, I am unable to connect to the console from any devices (wired and wireless devices, iOS, Android, Win... Discussion in 'XBoX on Consoles' started by divotman-[xboxvenue], Jun 11, 2017.

  1. Smartglass for Xbox 360 cannot connect to console


    On my home network, with Smartglass for Xbox 360, I am unable to connect to the console from any devices (wired and wireless devices, iOS, Android, Win 8.1, and Win10). "Couldn't play due to a network problem". Error codes 0xc101008e (0x800c0008).

    I have tried the suggestions here:

    Xbox 360 SmartGlass App Retirement

    Console software is up-to-date. Smartglass apps are up-to-date.

    All network tests in Xbox 360 settings to Xbox live, Media Center, and other computers look good.

    I currently do not have a wireless connection option to try for the Xbox 360.

    :)
     
    divotman-[xboxvenue], Jun 11, 2017
    #1
  2. Seth D
    Seth D Guest
    Dance Central 3: SmartGlass not Working

    I cannot get Dance Central 3 DJ SmartGlass experience to work. The Xbox 360 SmartGlass app (Windows 10) connects to my console, but every time I try to use the SmartGlass feature for Dance Central 3 specifically, there is an error: "There's a problem starting
    this experience."
     
    Seth D, Jun 11, 2017
    #2
  3. Lcast15
    Lcast15 Guest
    Lcast15, Jun 11, 2017
    #3
  4. Smartglass for Xbox 360 cannot connect to console

    I'll add that the XBox 360 is being used as a Media Center Extender (and works well). Could the inability of Smartglass (XB360 version) to find the console be related to Media Center ?
     
    divotman-[xboxvenue], Jun 15, 2017
    #4
  5. BoucheGirl
    BoucheGirl Guest
    Following, having the same issue
     
    BoucheGirl, Jun 19, 2017
    #5
  6. I also have the same problem ,can not connect with same error code , but everything I have is wireless with a HP all in one desktop being the hub . Also having a problem with play on live in Minecraft unable to move head ? odd. maybe related to a Xbox Live
    issue

    I did change service providers which Did change the Xboxes ip address and I cant change it in the desktop app
     
    Bobcat57 Logan, Jun 21, 2017
    #6
  7. Hey, guys!

    I'm sorry to see any connection issues with Smartglass! We've been tracking a similar sign in issue on Smartglass, and I'm trying to find out if this might be related to that. If not, then I'm going to make sure the right people are looking into this.

    Keep an eye here for any updates from me! I appreciate your patience while I dig into this with the teams. Smartglass for Xbox 360 cannot connect to console :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
    Insider Program Forums
    for help with Insider Program troubleshooting.
     
    Misses Quinzel, Jun 22, 2017
    #7
  8. Smartglass for Xbox 360 cannot connect to console

    I'm in the same boat with everyone else. Same error code as divotman. My windows 10 PC recognize Xbox 360, but Xbox 360 Smartglass will not connect to my Xbox 360.....
     
    C5 Corvette Joe, Jun 24, 2017
    #8
  9. Thanks for throwing your name in the hat, Joe! I'm still digging into who needs to look at this, but I promise I will update with more information once I have it. Smartglass for Xbox 360 cannot connect to console :)
     
    Misses Quinzel, Nov 1, 2018
    #9
  10. Lcast15 Win User

    Xbox 360 SmartGlass Issue

  11. Misses Quinzel Win User

    Smartglass for Xbox 360 cannot connect to console

    I'm in the same boat with everyone else. Same error code as divotman. My windows 10 PC recognize Xbox 360, but Xbox 360 Smartglass will not connect to my Xbox 360.....
    Thanks for throwing your name in the hat, Joe! I'm still digging into who needs to look at this, but I promise I will update with more information once I have it. :)
  12. Bobcat57 Logan Win User

    Smartglass for Xbox 360 cannot connect to console

    I also have the same problem ,can not connect with same error code , but everything I have is wireless with a HP all in one desktop being the hub . Also having a problem with play on live in Minecraft unable to move head ? odd. maybe related to a Xbox Live
    issue

    I did change service providers which Did change the Xboxes ip address and I cant change it in the desktop app
  13. Misses Quinzel Win User

    Smartglass for Xbox 360 cannot connect to console

    Hey, guys!

    I'm sorry to see any connection issues with Smartglass! We've been tracking a similar sign in issue on Smartglass, and I'm trying to find out if this might be related to that. If not, then I'm going to make sure the right people are looking into this.

    Keep an eye here for any updates from me! I appreciate your patience while I dig into this with the teams. :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
    Insider Program Forums
    for help with Insider Program troubleshooting.
  14. BoucheGirl Win User

    Smartglass for Xbox 360 cannot connect to console

    Following, having the same issue
Thema:

Smartglass for Xbox 360 cannot connect to console

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