smartglass app not singing in

Recently I had to reset my Xbox One console. I had no issues with anything, but after I signed in I noticed that my account name had been changed and my Gamerscore was 0. I tried singing out and singing back in but the same thing happened. This also happened
when I downloaded the Xbox One smartglass app. I also own an Xbox 360 but I have never had any of these issues on that console. I'm basically saying I can't sign into my real account on my Xbox One console. Please help.

Hey Red! If you are using an Android tablet, you will want to download the SmartGlass app. Here is how to Set Up and Use SmartGlass app, as well as SmartGlass
installation for Android.

Let us know if you have any questions. Cheers!

This was the fix. I uninstalled the smartglass app and installed the xbox app and no longer receive messages from non-friends. the smartglass app must be outdated.

Hey there RedDeathSquad!

Sorry to hear about the crashing issue. What version of the SmartGlass app is downloaded to your iPod? You can check the version from your SmartGlass app by going to Settings and then scrolling to the bottom of the screen. The version number will be right
above the What's new section. Let's see what we can do to help get this issue sorted.

Please give the following steps a try:

• Try deleting and reinstalling the SmartGlass app again by pressing on the SmartGlass app and pressing the X in the left hand corner.
  
• Select Delete and then from the App Store, search for SmartGlass.
• Select Xbox One SmartGlass and press the Cloud icon in the right corner to download the app.
  
• Once the SmartGlass app is downloaded, press and hold the Sleep/Wake button and the Home button at the same time for 10 seconds.
  
• As soon as your iPod powers on, try loading the SmartGlass app.

Give the suggested steps a try and let us know if you are still continuing to experience the SmartGlass app crashing.

Yes.

support.xbox.com/.../smartglass-apple-install